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04May
LiveOffice
Posted by Exchange Hosting Reviews as LiveOffice, Reviews
LiveOffice is a leader in the field of hosted email and messaging services, with nearly 10 years experience providing complete email solutions for organizations of all sizes, from SMBs to Fortune 100 Enterprises. We process and protect millions of messages each day through a variety of hosted services, including Hosted Exchange 2007, email and instant message archiving, spam and virus protection, plus compliance and e-discovery solutions.
A Microsoft Certified Partner, LiveOffice is one of the first software-as-a-service (SaaS) companies to offer Hosted Exchange 2007. Designed to provide reliable, worry-free communications at an affordable price, our comprehensive service includes ActiveSync and supports various mobile messaging needs with Hosted BlackBerry Enterprise Server, Good Mobile Messaging and SharePoint Services. Our hosted offering also includes free Outlook 2007, 99.99-percent uptime, 24-7 technical support and automatic upgrades as new software becomes available.
LiveOffice Hosted Exchange Features:
- Outlook 2007 and/or Entourage 2004
- Outlook Web Access
- Mobile Access - Blackberry, ActiveSync
- Shared Calendars and Assisted Scheduling
- Spam and Virus Protection
- Collaboration Tools – SharePoint Services 3.0
URL: http://www.liveoffice.com
Email: info@liveoffice.com
Phone: 800-374-2032
Price: Starting at $6.00/month
15 Hosted Exchange Reviews for LiveOffice
AmyK
May 12th, 2009
I have to admit that I wasn’t sure about opting for Hosted Exchange. But LiveOffice has made me a believer. We were really struggling with our hosted email provider and my business needs were quickly outgrowing the capabilities of our existing email system.
I had deliberated for months about the right next move for us – we depend on it for everything. In the end, LiveOffice was the winner. We had a great implementation experience and have been thrilled with their support team. Our setup was extremely easy.
I have to say that the biggest improvement for us has been the ability to share our calendars – we are a team of consultants scattered around the country. Previously, we would send emails back and forth to schedule meetings. Now, I can just do it through the shared calendar feature.
So far, I would have to give our experience with LiveOffice two thumbs up.
Stephanie
May 14th, 2009
I love LiveOffice! I’ve been using their Hosted Exchange 2007 for about a year now, and I couldn’t be happier. I’m not the most technical person in the world, and this hosted email service has made my life so much easier. I can easily access my email from work, via the web and even on my mobile phone. And when I have questions, someone is always available to help me. I highly recommend this service.
LC
June 1st, 2009
LiveOffice customer service is really good, however the exchange service that they provide is not very consistent. The customer service people are outstanding but it doesnt really matter if your email is down. Sure they are accomodating, but they dont deliver most of the time.
The service is something that I wouldnt recommend to anyone.
my company has been with them for 7 months and unfortunately, i cannot say they have delivered.
–
Liz
Rita
June 26th, 2009
Our small two-person business has been with LiveOffice for six months, and we’re trying to get out of our 12-month contract right now.
The phone support — whether it be customer service, tech support, or sales — has been absolutely absymal. Things take about four times longer than you expect they will, and the solutions are not forthcoming. It really seems to us that LiveOffice has not adequately trained its people in any of these areas. And our complaints to top management go completely unanswered.
We have been trying to interface LiveOffice with BlackBerrys and we use AT&T as our phone carrier. Most of our quality support answers are coming from AT&T and BlackBerry, and they’re covering what LiveOffice can’t answer, or else we’re left to figure out the solutions on our own or else just live with the technical problems.
Don’t waste your time, money, and patience with LiveOffice. Their advertising all sounds lovely, but when you get engaged with them, it’s a support nightmare. Steer clear.
e-kate
July 15th, 2009
The admin interface is very buggy. The mobile setup options are minimal, but they work. There is no online documentation; you have to ask for any docs. LiveOffice has been plagued with network connectivity problems since we started with them. These problems pale, however, compared with the nightmare I’ve gone through trying to track/troubleshoot missing emails.
Way too often, our clients’ emails are blocked before they hit the exchange servers at liveoffice, (so Liveoffice says, “it’s not our fault”, even though it was caused by their locked-down, no-whitelist-option, lost-in-a-black-hole, spam-filters). Other times, some of our outbound emails are “delayed” by the Exchange servers with the only explanation, “it must be caused by problems on the other end.” (This has happened even when we’ve confirmed that the recipients’ email system is sending and receiving email from other email systems.) I guess, it seems, we send to an amazing amount of recipients whose email systems go down frequently, without explanation, completely unknown to their users and support teams! Who knows how many important messages are lost forever? Not LiveOffice!
j-hans
September 30th, 2009
Rita, I sympathize, we too are in much the same position
We talked to our lawyers but there is not much we can do, but it looks like someone is suing LiveOffice, http://www.rfcexpress.com/lawsuit.asp?id=50522 hope they have better luck, their service is a sham.
Jean
Nick Mehta
April 13th, 2010
I am the CEO of LiveOffice and wanted to thank all of you for your honest feedback – both the positive and the constructive. Service is our number-one priority at LiveOffice and I’m sorry to hear that we have not fulfilled some of your expectations. But I really appreciate you sharing the input, as it allows us to get better and improve our service for our clients. So thank you for that. I’d be happy to speak with each of you personally, please email me at nmehta@liveoffice.com. Also, in the spirit of true transparency, I’d like to clarify that the lawsuit mentioned above was not filed by a client and has nothing to do with our Hosted Exchange or archiving offerings.
KR
July 7th, 2010
LiveOffice is certainly the worst company we have ever dealt with. Since March, there have been 7 service outages in excess of 2 hours….currently service has been down for over 5 hours. Their frontline support personnel has limited understanding of the service and there is no communication allowed with upper tiers. Further we have found their billing department to be insulting to deal with and non-responsive. Definitely stay away from this company
TMK
August 26th, 2010
Service down for 12 hours and counting. Customer support doesn’t know anything. If you are reading these posts it means you are smart enough to be doing some homework. Stay away.
ADR
August 31st, 2010
We’re a small investment management firm, we’ve been with LiveOffice for a couple of years and are now looking to switch.
The reasons:
1) E-mail is VERY slow. For some reason it can take 1-30 minutes for an e-mail to actually arrive in your in-box. This experience seems to vary by user.
2) The service occasionally goes down, and incoming e-mails are just bounced. Not a good thing if your small and others suddenly start worrying about whether or not you are in business.
3) Their entire website and servers went down for a full day, with no note to our alternative e-mail addressess, no explantion and no apology after the fact.
4) Support is an exercise in perma-hold.
Any suggestions for alternative services on this site would be most appreciated!
Joe
September 21st, 2010
I have spent over 14 hours on the phone with liveoffice, let them control my computer numerous times, and explained my problem about 20 times to 20 different people. My issue was elevated to Tier 4, who let it sit for a week (while I could not use Outlook) then checked it off as “resolved”.
This company, like many others, is great until you have a problem. I wish I was not required to use them. They really, really have no idea what they’re doing. Stay away. Liveoffice, please die.
Joe
September 21st, 2010
Nick got a knowledgeable tech to straighten me out. Not quite so pissed now. Admin please delete prior post, thanks/sorry for wasting your time.
Steve Smith
December 1st, 2010
These guys are the absolute worst company ever in the entire world. PLEASE DO NOT WORK WITH THEM!!!!!!
Leslie
December 3rd, 2010
I have to say I have been with them for years and every single year between September and December for an extended period of time I cannot retrieve my e-mails for review. The worst part is that the support staff, does not keep you informed of progress, nor do they call you if they need further information, they wait for you to contact them. Very, very disappointed with the service we have received.
When it works it is a great product, but when your support staff refuse to do their job and fix the problem, it doesn’t matter if 355 days were great when for 10 days you have had no e-mails coming thru and then you will have to review hundreds if not thousands of e-mails when they finally get their act together (if that ever even happens). Very sad indeed..
Had high hopes that the launch of their revamped site would make things work better, it just seems to be window dressing.
Jeff Miller
December 12th, 2010
I signed up a customer for liveoffice.com email accounts on Dec 1. It’s now Dec 12th and no one will contact me any longer since signing up for the service. I have no idea how to setup the email. The sales person stopped responding to me immediately following signup. The live chat is the only way to get in touch with them so far and they can not provide any information on how to setup my email accounts or use the service. Is this company for real?