Have been trying Intermedia’s Exchange Server for about a month now. So far, works great. When their server wouldn’t allow creating a public folder, I emailed them at 2:00am in the morning and they had the problem fixed by 2:30am. They also have an online chat feature that I’ve used. Great support so far!

Have been with Intermedia’s hosted Exchange for almost two years. Only twice in this time, earlier on in 2004, did they take longer than an hour or so to fix a problem. Since then the service has been perfect. Highly recommended.

We have been using this Exchange solution for half a year now and all seems good. We have received very good support both from the reseller and even directly from Intermedia. It couldn’t be better as I see it.

99.9% uptime. The most important selling point for my firm. Even being down for an hour can cause us a lot of problems in our daily business. Intermedia has lived up to this uptime guarantee.

We needed to cancel the service with them due to a technical issue. The surprise came when they asked us to send them our credit card number (not just last 4 digits) by email in order to close the account. Not sure what is going on there, but I do not think we will be using them again.

Absolutely UNHAPPY and would NEVER DO AGAIN! We purchased a hosted solution with them for exchange, but they put us on 2007 exchange not 2003. That was the first mistake. Found out from competitors they are the ONLY ONE ON THE MARKET supporting exchange 2007 and there’s a reason, they aren’t ready! Intermedia.net is NOT prepared for the work involved in getting 2007 exchange to be smooth and workable. Was not pleasant as an administrator to find that the console for control was laggy, unresponsive and un-usable. Contacted their tech. support and they agreed I had an issue but told me my resolution wouldn’t come for another 2 weeks at best after they patch or add new servers to the node. Uh, but they don’t do refunds? Don’t give service credit for lack of useable uptime? So I called to cancel, no problem, they LOVED to do that. However when you cancel you DON’T GET A REFUND, even if you were recently charged for your monthly service. I had to call up, ask for a supervisor, give my previous case numbers to be enough ‘reasoning’ for them to consider crediting me. Hassle from start to finish, and left such a bad taste in my mouth I’ll never refer them in a positive manner to ANYONE!

Make sure to do your homework. Try the better providers like http://www.MailStreet.com, or http://www.asp-one.com. But, stay away from http://www.Intermedia.net – they are the worst of all the providers. They launched with Exchange 2007 before it was ever ready. Their control panel was really slow and painful. And when you cancel because of real issues that they agree with, they REFUSE to give refunds. They couldn’t fix the problems quickly – all their real tech people are in Russia, so everything waits overnight. And a lot of their support is in Russia as well, which is painful to deal with. Stay away from Intermedia.net and go with someone else who doesn’t cut corners.

I don’t understand how they are in business. Their service has issues almost daily, their support team is not good (especially their Russian team at night), and they don’t really care about customer satisfaction. Their sales team kept telling me how they’re the “global leader”, I should have known better to go with them when they could never tell me which analyst or 3rd party thinks they’re the global leader. Horrible experience – we lost businesss because they kept losing inbound emails.

Not one to write reviews much but hopefully help someone making same mistake – this company is terrible. Email (20 mailboxes) down for 2 days at one point, but almost constant issues otherwise. Tel tech support means waiting for approx 20-30 minutes whilst being told you’re first in the queue (each time I called I was 1st call in queue! despite having to wait up to an hour). Their status page is edited daily to remove the raft of issues (some of which never make the status page anyway). Agree with other poster – worst company I’ve ever dealt with in about 10 years.

While their actual Exchange hosting service has been getting much better (less downtime and fewer slowdowns) their admin tool is a horrible slow POS and their tech support has a customer is always wrong attitude. Stay away from this company if you can.

went to transfer from old mail provider to a intermedia’s small business exchange account. The creation of the accounts was really easy until I determined that they didn’t set up f’ing MX records in my DNS entry… so all my mail bounced for 24 hours straight! Then to add insult to injury, all my tickets were completely ignored that were opened in the their support portal. Then the cherry on top was that the only way to get someone on the phone is to pay for premium enterprise support which was an extra $150. I was really screwed, so I paid the money to get a guy on the phone to verify that they screwed up. TERRIBLE EXPERIENCE IN THE FIRST 24 HOURS. 100% of my mail (including client mail) is being bounced right now.

Intermedia claims their mailman service doesn’t affect my mail getting delivered. I haven’t seen a new email in about a week. It took me 2 days to get ahold of someone in tech support by phone, and still no response to multiple emails sent… glad I found this site… the competition is looking good these days.

They were awesome from the time we started with them in 2003 till this summer. Nothing but downed servers and bounced email since then. Tech support went from stellar to horrible. I think they grew too fast, and their outsourcing tech support to Russia does nothing to improve the experience

We were big fans of Intermeida until the pricing went extremely high and support and uptime fell though the floor. We just recovered from no inbound email service for 4 days. It took 2 days before the Russiun support team to acknolege a problem and then 2 days to think about it. The previous outage we were down for 3 days and they had to restore from tape (So much for EMC relablity) Pricing for sharepoint is over $400 per month and so slow you can watch paint dry. We are looking for a new providor and hopefully get off this mess asap.

I’ve been with Intermedia for almost a year and their service has been awesome. they host our email in the office and on my phone and it works like a dream.

I’ve been with Intermedia for a year with no problems. They also have good tech support that you can actually get on the phone. They are expensive and there are too many hidden costs, but these are business expenses. I’m considering doing the 30 day trial at SherWeb because of the cost savings.

I was with Intermedia for a year and the service is good however I decided to switch provider because I also found that their pricing was a lot higher than most of the competitors in the industry.

I was better off using AOL to be honest and that shouldn’t say much. Everything always gets routed to my spam and emails always get stuck in my outbox. It was cheap but I have ridiculous file sending limitations. on top of everything any other service through them is overpriced and with tons of hidden fees.

Their service is too homegrown without many of the industry standards. Plus who wants to pay setup fees for basic services. The seem better than Microsoft Online Services, but not as good as MailStreet or others.

Not the cheapest but definitely the best. I tried 2 other companies – cheap guys like Sherweb – but you get what you pay for. I have had no downtime with Intermedia and the times I called them on the phone they answered in just a few seconds.

I just signed on for the 2010 Exchange service and was impressed by the process they used to set up my mailboxes. No performance issues or hiccups. They have an SLA for uptime and data..They were 2 bucks more expensive but I also got a 25 GB mailbox

Excellent customer service! I had a question and got someone live on the phone in 20 seconds. Unlike our last provider we haven’t had any downtime. Intermedia has a 99.999% uptime guarantee. Best decision we ever made!

I decided to try Intermedia with a small client as a test. I have to say this is one of the worst experiences I’ve ever had. After 24 hours of working with them, they still don’t have an email bounce-back issue resolved which is preventing my client from getting any email. The problem is clearly on their end, at least according to the email headers. They finally acknowledged this last night.

Also, their customer service line is too busy to accept calls. They assigned an account number to my client that’s not recognized by their system so we can’t directly call tech support. Their website won’t allow access to some pages because they think we need IE6 or above when we’re running IE8 on Windows 7.

And yes, there’s much more. Avoid this company like the plague.

We have used Intermedia’s hosted Exchange for over 5 years. They used to be a great company, but no longer. For most of that time I barely ever called tech support, nor even had to log in the Hostpilot control panel. That changed in the spring of 2010. At Intermedia’s suggestion, we upgraded to Exchange 2010. What a mistake. Its been nothing but trouble since then. Tech support is no longer staffed by knowledgeable people. I had one support tech ask me to ping a non-related autodiscover record. Hmmm, why that record, and why couldn’t he ping it himself? Makes no sense. Meantime we now have slow service and frequent sync failures. Intermedia won’t do anything if they can’t replicate the problem themselves. However, it is nearly impossible for a tech to replicate an intermittent problem in the time frame allotted to review a case. Meantime, they refuse to check server logs or review obvious evidence of server problems sent to them.

Intermedia grew too fast, and now can’t handle the traffic, both on their servers in in their tech support department. Stay away.

Still investigating, I don’t like that they limit the people who can call tech support,

Worst support ever they refuse to check logs, support is almost non – existent, to an outsider it appears staff have a very limited knowledge base.

DO NOT USE unless you are a small company. Converting a global company with inhouse Exchange servers to Intermedia (onboarding) was HORRIBLE… and WE did all the planning and user cutovers !
Support is poor- a lot of Tier 1 people who know only the basics.

And always trying to upsell you on other products.