Exchange Hosting for 2004

PHOENIX, Ariz., March 22, 2004 - LiveOffice Corporation (www.liveoffice.com), the leading provider of web sites, compliance systems and collaborative applications, announced today at the SIA Compliance and Legal Division Seminar that it would be the first to offer a fully integrated, compliance-enabled web conferencing solution to the financial services industry. Combining the company’s popular AdvisorMail (www.advisormail.net) compliance system with its IMConferencing (www.imconferencing.com) web conferencing solution will enable financial professionals to take full advantage of the productivity benefits of online web conferencing, while remaining in full compliance with all SEC and NASD regulatory requirements.

“Our 12,000 financial services customers consistently remind us that they grow their practices by maintaining high levels of personal contact with their clients and prospects,” said Matthew Smith, chief operating officer for LiveOffice Corp. “While web conferencing is the perfect way for them to stay in touch with important clients, compliance regulations have prevented most financial advisors from taking full advantage of this new technology. LiveOffice’s regulatory-compliant version of IMConferencing solves this problem and is well-positioned to replace the telephone as the preferred communication method for many financial advisors and their clients.”

IMConferencing (IMC) enables financial advisors to launch web conferencing sessions with the click of a mouse. Within each session they can call upon a rich suite of features to conduct seminars, work collaboratively with clients on financial plans, review portfolio statements or tax returns or simply exchange ideas on the most recent ups and downs of the market. In addition, fully integrated telephony and multi-point video conferencing add a personal touch not available with other web conferencing solutions.

Each IMC session is captured and imported into LiveOffice’s compliance application, AdvisorMail. Within AdvisorMail, full transcripts of all instant message conversations, copy from seminar presentations and transcripts of other shared materials are screened for compliance with NASD and SEC regulations, and then stored for future retrieval by compliance personnel. If any problematic language is discovered, AdvisorMail immediately highlights it and alerts the compliance officer to conduct further review of the communication.

The growth of instant messaging as a business communication tool has presented a dilemma to financial services organizations. Instant messages, like emails, require compliance oversight. When financial professionals have tried to use a public IM network (Yahoo, MSN, AIM), the compliance department has been forced to review both business and personal IM communications.

LiveOffice’s integration of IMC and AdvisorMail solves this problem by providing financial professionals with the equivalent of a private enterprise deployment of instant messaging, ensuring that business communications are separated from personal correspondence, and that all business-related instant messages are available for compliance review.

“As part of this rollout, we will be offering a fully compliant enterprise instant messaging system free of charge to all customers who install our AdvisorMail compliance application before June 1, 2004,” said Ann Davis, director of business development for LiveOffice Corp. “The use of instant messaging as a business communication tool is projected to grow at a rate of more than 30% per year, and now financial professionals can securely integrate this new technology into their practices with the confidence that all compliance regulations are being met.”

LiveOffice will demonstrate AdvisorMail and IMC in booth #14 at the SIA Compliance and Legal Division Seminar taking place today through Wednesday at the J.W. Marriott Desert Ridge Resort & Spa in Phoenix, AZ.

16Mar

LiveOffice’s AdvisorMail Shows Strong Growth

Posted by Exchange Hosting Reviews as LiveOffice, Press Releases

TORRANCE, Calif., March 16, 2004 - LiveOffice Corporation (www.liveoffice.com), the leading provider of web sites, compliance systems and collaborative applications, today announced projected first quarter results that will show exceptional growth of its AdvisorMail (www.advisormail.net) product, the leading email and instant message (IM) compliance, monitoring and archiving solution for financial services organizations nationwide.

In the first quarter, LiveOffice will increase its AdvisorMail revenues by more than 40% primarily driven by new contracts with four of the nation’s largest financial services organizations. LiveOffice expects to see continued growth of AdvisorMail throughout the remainder of the year as regulators increase their pressure on financial organizations to implement email and IM compliance solutions. In addition, two significant reseller greements completed during the first quarter will also contribute to continued AdvisorMail growth during 2004.

“Today, LiveOffice’s compliance applications are resident in over 300 different financial services organizations. As a result, we have been able to leverage this longstanding reputation for delivering effective and affordable compliance solutions to quickly grow the AdvisorMail product line,” said Steve Uhring, vice president of sales and marketing for LiveOffice Corp. “Our AdvisorMail implementation program is attractive to top firms because it minimizes disruption to their day-to-day business activities, while enabling them to become fully compliant in just days.”

“As a newly registered firm with the NASD, we wanted a system as robust as the largest financial services organizations. AdvisorMail provided us with that solution at a price that easily fit within our budget. And best of all, we were up and running in a couple of days,” said Desi Co, president of San Francisco-based Presidio Partners.

AdvisorMail, designed specifically for financial services organizations, leads the way in compliance systems for email and instant message communications with rich features and benefits that include:

  • Monitoring and archiving of all incoming and outgoing email and instant message communications
  • Total fulfillment of SEC/NASD/NYSE requirements for email surveillance, archival and retrieval
  • Support for multiple email domains and configurations
  • Built-in compliance lexicon of relevant words and phrases
  • Integrated security and spam protection
  • No capital investment in hardware, software or connectivity

“With financial services organizations facing increased pressure to implement an electronic supervisory system and avoid hefty fines, more and more compliance and IT professionals are finding that AdvisorMail is the most flexible solution available,” said Ann Davis, director of business development for LiveOffice Corp. “AdvisorMail’s rich features and unsurpassed scalability make it the most cost effective way for firms with 5 or 5,000 representatives to rapidly meet their compliance requirements for electronic communications.”

BOSTON, March 3, 2004 - LiveOffice Corporation (www.liveoffice.com), the leading provider of web sites, compliance systems and collaborative applications, today will unveil its latest release of IMConferencing (www.imconferencing.com) at the Instant Messaging Planet Spring 2004 Conference and Expo. Building on IMConferencing’s (IMC) already robust suite of collaborative features, LiveOffice will introduce the Meeting Control Center (MCC), which sets a new standard for participant ease-of-use and control by allowing hosts to quickly customize the meeting interface to best meet the needs of each collaboration session.

Merging the immediacy of instant messaging with the powerful collaboration features of web conferencing, LiveOffice’s IMC has led the way in making web conferencing easy-to-use and affordable for businesses of all sizes. IMC’s unique interface enables users to launch impromptu or scheduled online meetings in just seconds. Once within the meeting, MCC’s intuitive interface makes the entire meeting process seamless from start to finish, and gives presenters a level of flexibility and customization that is not available with any other web conferencing application. Using IMC’s MCC, presenters are also able to see participants in several different views including, Conversation, Conference Table or Auditorium and easily set participant rights to the appropriate level of interactivity.

“This version of IMC provides users with the most intuitive online meeting experience possible,” said Matthew Smith, chief operating officer of LiveOffice Corp. “Our new Meeting Command Center enables both hosts and participants to quickly select the collaboration functionality needed to make each meeting a total success.”

Current users have already applauded IMC’s fully integrated conference calling feature, which includes reservationless conferencing as well as the option to have LiveOffice’s automated attendant dial-out to participants at the start of any web meeting. During the Instant Messaging Planet Conference, LiveOffice will also introduce attendees to IMC’s new, professional-quality audio and video features, which give businesses of all sizes hands-on access to technology that many predict will soon become key tools for effectively conducting everyday business activities. Specific functionality highlighted at the show will include VoIP, multi-point video, conference session archiving, polling, whiteboarding and seamless application sharing.

“In January, we became the first company to deliver a fully integrated instant messaging and web conferencing solution to the business market,” continued Smith. “This release of IMC demonstrates our commitment to the market and ability to leverage LiveOffice’s years of experience in delivering collaborative solutions that truly meet the needs and expectations of our customers.”

LiveOffice will demonstrate the latest version of IMC in booth #20 at the Instant Messaging Planet Spring 2004 Conference and Expo taking place today and tomorrow at the World Trade Center in Boston, MA. In addition, Smith will speak today at 10:30 a.m. ET on a Conference panel regarding the adoption, use and regulation of instant messaging within the enterprise.

The new version of IMC will be available in May 2004.

TORRANCE, Calif., February 25, 2004 - LiveOffice Corporation (www.liveoffice.com), the leading provider of Internet-based regulatory compliance systems and collaborative applications, will play a prominent role as an exhibitor and speaker at Jupitermedia’s upcoming Instant Messaging Planet Spring 2004 Conference and Expo, taking place March 3 4 at the World Trade Center in Boston, MA.

Matthew Smith, LiveOffice’s chief operating officer, will be a featured speaker in a session entitled, “What is Instant Messaging & Why is Enterprise Instant Messaging Just as Important as E-Mail,” taking place March 3 at 10:30 a.m. Smith’s extensive experience with instant messaging (IM) technology and its business applications will provide attendees with valuable insight on the real-time benefits of IM as a collaboration tool, along with useful tips on establishing and monitoring effective IM management programs for employees.

“Instant messaging and presence-based products are becoming essential tools for conducting day-to-day business communications,” said Christopher Saunders, managing editor of InstantMessagingPlanet.com and conference co-chair for Jupitermedia’s Instant Messaging Planet Spring 2004 Conference and Expo. “As enterprises increasingly adopt these technologies to maintain a competitive advantage, the Conference provides a forum for industry pioneers like LiveOffice to showcase their technologies while giving attendees direct access to information they need to simplify their decision-making process.”

LiveOffice is leading the way in the development of cost-effective IM and web conferencing technologies that create tremendous benefits for businesses of all sizes. Following the success of its LiveSiteManager product in 2002, LiveOffice recently introduced IMConferencing (www.imconferencing.com), which merges the immediacy of IM with the powerful collaboration features of web conferencing.

For financial services professionals, LiveOffice offers AdvisorMail (www.advisormail.net), a web-based email and IM monitoring and storage system that fulfills the regulatory guidelines set forth by the SEC, NASE and NYSE. Currently in use at some of the nation’s leading broker-dealers, AdvisorMail enables organizations to quickly and affordably manage electronic communications.

LiveOffice will demonstrate IMC and AdvisorMail in booth #20 at Instant Messaging Planet Spring 2004.

TORRANCE, Calif. and WOBURN, Mass., February 24, 2004 - LiveOffice Corporation (www.liveoffice.com), the largest web site provider within the financial advisor community, and ByAllAccounts, Inc. (www.byallaccounts.com), the leading provider of account aggregation services, today announced that they have formed a partnership to give LiveOffice’s 12,000+ customers access to ByAllAccounts’ WebPortfolio account aggregation service.

Through this partnership, LiveOffice will offer WebPortfolio as an add-on to AdvisorSquare, its widely popular financial advisor web site program. Using WebPortfolio, AdvisorSquare users can:

  • Aggregate all of their client accounts in a single online location, regardless of where they are held
  • Provide their clients with consolidated net worth and performance reports
  • Set and track target asset allocations across managed and “held away” accounts
  • Receive email-based alerts to identify asset gathering opportunities

WebPortfolio offers AdvisorSquare financial advisors a variety of benefits, including the ability to:

  • Prospect for additional assets within their existing client base
  • Provide high quality and more timely information to clients
  • Gain a competitive advantage over other advisory firms
  • Strengthen their reputation as the trusted advisor and the quarterback in their client relationships

“Over the years, AdvisorSquare has evolved from a standard web site provider into a required online business tool for thousands of financial advisors,” said Matt Smith, chief operating officer for LiveOffice. “Partnering with ByAllAccounts signals an important next step in AdvisorSquare’s evolution, helping us to provide advisors with the ultimate online wealth management experience.”

James Carney, Chairman of ByAllAccounts added, “Account aggregation is rapidly becoming part of the fabric of advisory services offered by wealth management firms. We see this alliance as a way to distribute our solution to a key segment of that market, and to allow our WebPortfolio application to be deployed through LiveOffice’s advisor web sites.”

MARLBORO, Mass. and TORRANCE, Calif., February 17, 2004 - Forefield Inc., the leading provider of financial planning content resources for financial advisors and consumers, and LiveOffice, the largest web site provider within the financial advisor community, today announced that Forefield’s KnowledgeTrust’ consumer content will be made available to LiveOffice’s 12,000+ customers.

Through the partnership, Forefield’s comprehensive suite of NASD-reviewed financial articles, interactive tables, illustrations and other informational content will be offered through LiveOffice’s AdvisorSquare platform, the most widely used web site program among independent and registered financial advisors nationwide. The integration of Forefield’s KnowledgeTrustTM robust financial content will enable AdvisorSquare’s customers to provide their clients and prospects with a comprehensive library of easy-tounderstand and graphically rich content resources covering today’s most important financial topics.

The Forefield financial content available through AdvisorSquare will include:

  • 350+ articles providing clear and concise information on a variety of topics such as personal finance, estate planning, government benefits and insurance
  • 200+ tables and illustrations that help clarify and compare complex financial planning topics
  • 500 Frequently Asked Questions (FAQs) and answers that address the most common questions clients have about popular financial planning strategies

“As the leading provider of Internet solutions to the financial services market, our mission has always been to provide advisors with the online tools they need to successfully achieve their new business acquisition and customer service goals,” said Matt Smith, Chief Operating Officer for LiveOffice. “In our constant search for ways to enhance the online experience for advisors and their clients, Forefield’s premium content stood out as an ideal fit with the needs of our Internet-savvy customers. Most importantly, this partnership enables us to offer KnowledgeTrust’ to our customers at a price they can afford.”

“We are thrilled to make KnowledgeTrust available to Advisor Square clients,” said Brent Delehey, President and CEO of Forefield. “Our clients have been increasingly asking us to make our KnowledgeTrust consumer content available to their individual web sites, and given LiveOffice’s leading position as the top provider of advisor web sites, this partnership marks an important distribution relationship for Forefield.”

Torrance, Calif., January 20, 2004 - LiveOffice Corporation (www.liveoffice.com), the leading provider of web sites, compliance systems and collaborative applications, today announced the release of IMConferencing (www.imconferencing.com), the first fully integrated application to merge the immediacy of instant messaging (IM) with the powerful features of traditional web and telephone conferencing. Designed and priced specifically for the small to midsize business (SMB) market, IMConferencing (IMC) greatly improves business communications, enhances employee productivity and establishes web conferencing as an essential tool for SMBs.

Through an easy-to-use IM window that acts as a virtual launch pad for online collaboration, IMC meeting hosts can launch impromptu or scheduled web meetings directly from IM sessions. During the course of a chat session, the host can lead participants through web pages, share files or applications and connect into a simultaneous telephone conference. At the conclusion of each IMC meeting, the system automatically creates a transcript of the event and archives it for future reference.

“LiveOffice is proud to lead the way in the development of next generation web conferencing technologies for small to midsize businesses,” said Matthew Smith, chief operating officer of LiveOffice Corp. “Until now the cost and complexity of web conferencing technologies have been a huge barrier to adoption within the small and midsize business market. IMC eliminates that barrier and makes this crucial collaboration tool accessible and affordable for these businesses.”

From IMC’s full-featured instant messaging window, users have access to a variety of interactive meeting tools, including:

  • Conference Calling instantly connects meeting participants into a teleconference. Once the teleconferencing feature has been launched to participants, they can choose to dial an 800-number or instruct the system to automatically dial out to them. Throughout the duration of the meeting, the presenter can control whether a participant has the right to speak or “listen only.”
  • Application Sharing allows hosts to share any application on their PC desktop with participants. This feature enables joint collaboration on a single document or spreadsheet and is ideal for training offsite workers. IMC’s application sharing also allows support personnel to provide hands-on assistance to remote customers that need help troubleshooting technical issues on home or office PCs.
  • Slide Presentations enable the host to quickly load and view any MS PowerPoint presentation in real-time with participants. Hosts can transfer control of the presentation to any attendee and turn the meeting into a joint collaboration session. This feature facilitates instant dialogue between participants, producing more effective meeting results in less time.
  • Co-Browsing lets the host lead participants through any series of web pages. IMC’s web surfing capabilities ensure that everyone is seeing the same web page and contributing relevant thoughts and ideas to meetings. This feature also makes technical training on web-based products quick and easy.
  • File Sharing enables the host to quickly transfer files to participants for downloading before, during or after a meeting. This feature can also be used during simple chat sessions to ensure that confidential materials reach the proper recipient. IMC’s file sharing capability means that hosts don’t have to take time out of their day to send a “follow up” email containing relevant meeting materials.

In addition, IMC’s Meeting Manager allows users to schedule meetings for a future date and time, automatically invites guests, sends reminders, distributes meeting materials and populates the host’s calendar with RSVPs.

For companies in regulated industries, such as financial services and healthcare, IMC is integrated with LiveOffice’s existing compliance system so that all meeting transcripts can be monitored and archived for future reference.

IMC is now available and priced at just $50 per seat license, per month for all of the features listed above.

05Jan

MonsterCommerce Selects LiveSiteManager

Posted by Exchange Hosting Reviews as LiveOffice, Press Releases

TORRANCE, Calif., January 5, 2004 - LiveOffice Corporation (www.liveoffice.com), a leading provider of enterprise Internet technologies and services packaged and priced for the small to midsize business market, announced today that it has formed a partnership with MonsterCommerce LLC (www.monstercommerce.com), a top provider of e-commerce solutions.

LiveOffice Corp’s. LiveSiteManager (www.livesitemanager.com) is an interactive sales and marketing application that facilitates real-time communication between merchant sites and their shoppers through an instant message (IM) button that can be added to any web site page.

This new partnership enables MonsterCommerce to offer LiveSiteManager as a compliment to its popular e-commerce packages for online merchants. As part of the agreement, MonsterCommerce customers will have access to LiveSiteManager at a special rate that includes full account management and support through LiveOffice.

“LiveSiteManager offers significant value to our clients by increasing the number of online touch points merchants can use to reach shoppers. Using LiveSiteManager more accurately duplicates the in-store experience,” said Dan Kennedy, vice president of client services for MonsterCommerce LLC. “Merging these two technologies into a single package is a natural fit that will help our merchants maximize their online sales results.”

By integrating LiveSiteManager’s capabilities into their shopping cart pages, MonsterCommerce merchants can now:

  • Determine the success of online advertising by matching the search words customers used to find a web site with the actual contents of their shopping cart
  • Duplicate the in-store shopping experience by immediately welcoming customers to their site and offering assistance to them throughout the entire purchasing process
  • Maximize selling opportunities when customers’ interest level is highest by viewing their existing shopping cart contents and cross promoting related products
  • Close more sales by identifying, understanding and proactively preventing shopping cart abandonment at the point of purchase

“MonsterCommerce’s vast knowledge of e-commerce technology coupled with our expertise in the collaborative applications market has resulted in an ideal partnership for both companies,” said Kurt Birkenhagen, business development manager for LiveOffice Corp. “Combining these two rapidly growing technologies into a single offering will greatly benefit MonsterCommerce’s vast customer base.”

LiveSiteManager is now available to MonsterCommerce customers.

DES MOINES, Iowa—December 1, 2004—LightEdge Solutions, Inc., a Midwest leader in data networking and managed business services, today announced product availability and successful customer deployment of Advanced Voice Solutions (AVS) Hosted PBX Voice-over-IP (VoIP) services. Designed for small- and medium-sized businesses, LightEdge AVS Hosted PBX can be implemented as a complete replacement for a current PBX system or deployed incrementally as users are added to an existing system. Hosted PBX enables companies to gain the productivity benefits of VoIP solutions and realize cost savings for local phone and long distance services for a low per-user fee, without incurring capital expenditures for PBX equipment. Hosted PBX VoIP can also reduce the number of analog phone lines needed at corporate and remote locations, providing significant cost savings for many customers.

“We are excited to offer the AVS VoIP solutions in our six key markets. We see continued adoption of converged telecommunications and data technologies, and our Hosted PBX VoIP product offers an affordable solution that provides enhanced features and functionality which cannot be realized with legacy systems,” said Jim Masterson, chief executive officer and president of LightEdge Solutions. “We offer Hosted PBX VoIP solutions through our carrier-grade network and data center, enabling our customers to take advantage of Fortune-100 level voice and data services securely and cost-effectively.”

LightEdge Advanced Voice Solutions Hosted PBX
Users on the LightEdge AVS Hosted PBX system place a call through an IP phone that is connected to the LightEdge redundant, multi-carrier, private IP network, which is quality-of-service enabled to ensure high voice quality. Telephone conversations are broken down into data packets and sent out over the private IP network, rather than through traditional analog telephone lines. AVS Hosted PBX eliminates the need to purchase and maintain expensive onsite PBX equipment by routing voice traffic through the LightEdge network. AVS Hosted PBX solutions can also reduce the number of connections and eliminate long distance charges between locations, and provides users with a large variety of productivity-enhancing features such as remote office, e-mail delivery of voice messages, find me/follow me, click-to-dial, and extension dialing between locations.

Heartland Co-op Implements AVS Hosted PBX Solution
Heartland Co-op was one of the first customers to implement the LightEdge Hosted PBX solution. Heartland Co-op provides products and services to its farmer members and patrons from its 30 Iowa locations. Heartland was reaching the maximum capacity of its legacy PBX system. Heartland Co-op chose LightEdge AVS Hosted PBX because there was no capital- intensive PBX equipment to purchase or maintain, and there was no risk of technology obsolescence since the solution is hosted on the LightEdge carrier-grade voice and data network.

“Heartland Co-op chose to deploy a hosted IP PBX solution provided by LightEdge Solutions for numerous reasons. Among those reasons were lower cost, more features, and ease of deployment compared to buying or leasing a system,” said Ron McCauley of Heartland Cooperative. “We have been happy with the results we have seen since the implementation of our new Hosted PBX System.”

In choosing AVS Hosted PBX, Heartland Co-op was able to reduce the number of analog telephone lines needed for the headquarter and remote location. The VoIP technology also eliminated many of the long distance charges for calls between locations. The LightEdge Hosted PBX product provided a significant cost benefit over traditional solutions. The company has also realized productivity benefits from enhanced calling features, inter-office integration, extension dialing between locations, and the attendant console, which enables a central attendant to monitor or answer calls for all locations.

LightEdge Hosted PBX VoIP Product Availability and Demonstrations
LightEdge Hosted PBX is currently available in all LightEdge markets. LightEdge will be hosting live Hosted PBX VoIP product demonstrations in Des Moines, Phoenix, Kansas City and Minneapolis on December 15th and in Cedar Rapids and Omaha on December 16th. Visit www.lightedge.com or send an e-mail to events@lightedge.com for more information or to register to attend a session in your area. For more information on Voice-over-IP or other Service-on-DemandSM solutions from LightEdge, please call 515-471-1000.

About LightEdge Solutions
LightEdge Solutions® empowers businesses to be more productive, mobile and effective with managed voice and data services delivered through a multi-homed, Cisco Powered Network data center environment. By out-tasking voice, data and IT services, small and medium sized businesses are able to realize unparalleled scalability and reliability with a lower total cost of ownership and reduced administration. For more information about services available for your business, visit LightEdge’s web site at www.lightedge.com.

LightEdge Solutions® and the LightEdge Solutions logo, and Scale-on-Demand™ are trademarks, registered trademarks, or service marks of LightEdge Solutions, Inc. EdgeBCC™ and the EdgeBCC logo are trademarks, registered trademarks, or service marks of the Edge Business Continuity Center. All other brands or products are trademarks or registered trademarks of their respective holders.