AppRiver is a Microsoft Gold Certified Partner that offers each Hosted Exchange client unlimited mailbox storage, global WAN optimization, embedded SecureTide™ Spam and Virus Protection, 24×7 U.S.-based support, and an innovative customer interface that helps simplify the setup, provisioning and management of Microsoft Exchange. Additionally, AppRiver provides enhanced mobile device synchronization for consistently reliable mobile phone access.
AppRiver was founded in April of 2002 to provide simple, yet powerful email security solutions to businesses of any size. We now protect more than 35,000 customers around the world from spam, viruses, and internet pollution. Customers who use our SecureTide™ service appreciate the affordable, highly-effective solution to their spam and virus problems. Customers who outsource their Exchange solution to us like the easy administration of our Shoreline™ management interface and our embedded security enhancements. In fact, we have maintained a 97% customer retention rate since our first year in business.
Pricing: $12.95 per user per month which includes unlimited email box storage; Discounts are available for Government and Education as well as 1 and 2 year terms. What You Get: One primary domain and unlimited alias domains; All the features of Exchange and Outlook; Public Folders; Distribution Groups; Domain and User level rules; Outlook 2007; Outlook Web Access; Outlook Mobile Access and ActiveSync; Blackberry Enterprise Server and GoodLink available.
AppRiver Managed Exchange Features:
- Unlimited Mailbox Storage
- Akamai Enabled Performance Optimization
- SecureTide™ Spam and Virus Protection
- Mobile Device Synchronization
- Archiving & Compliance
- Spam & Virus Protection
- Free Outlook 2007
- Outlook Web Access (OWA)
- Shoreline Control Panel
Price: $12.95 per user/month
23 Hosted Exchange Reviews for AppRiver
September 25th, 2013
I am an independent computer consultant specializing in small business networks of 50 nodes or less. I have used various of AppRiver’s services over the years and give these guys my strongest recommendation. I tried other Exchange hosting services (before AppRiver introduced their service) and IMHO AppRiver is hands down the best. Best features, best value, best vendor.
1) Super reliable. As a small business consultant, I need unbreakable, self-sustaining, low maintenance solutions. In my experience, AppRiver has 100% uptime and requires minimal on-site expertise to administer. AppRiver allows my customers to obtain a level of service and fault-tolerance they could never afford to install on their own.
2) Unbeatable value. $12.95 per user per month buys you 1 GB of storage. And it includes AppRiver’s excellent anti-spam and anti-virus scanning service at no additional charge.
3) Aggregated storage limits for the entire domain. This means high volume users and low volume users balance each other, often eliminating the need to purchase more space for the high volume users.
4) Superior web-based management portal. Shoreline is an absolute breeze to use. User set up and admin is simple, as is activating advanced capabilities such as Blackberry or GoodLink PDA synchronization.
5) Best-of-breed anti-spam and anti-virus service (“SecureTide”). It is accurate, powerful, customizable and easy to administer. Users get a daily interactive held-mail report allowing them to self-release held mail w/o administrator involvement (I think AppRiver pioneered this technique).
6) Excellent customer service and tech support (the few times I’ve needed anything). Competent, friendly and prompt. Truly available 24×7.
October 12th, 2013
I work for a web hosting provider that primarily specializes in Linux based solutions – however we’ve had a pressing need in-house for some of the organizational tools that exchange offers. We’re currently using AppRiver’s hosted Exchange services, and have used several services in the past.
Hands down, AppRiver’s product is the best we’ve used for hosted Exchange. Responsive servers, responsive support, and a reliable product. Specifically, I was impressed with the following:
1) Support. We’ve made only a few support requests; but when we have they’ve been answered quickly and intelligently. In one case, we were answered by a developer who offered (and followed through) to add an additional feature to suit our needs.
2) Control Panel. The “Shoreline” control panel offered by AppRiver is fast, easy to use, and rather intuitive. Setup of users, aliases, and getting applications such as Outlook and ActiveSync set up was simple. No learning curve required.
3) FAST Servers. Other hosted exchange services we’ve used suffered from tremendous lag; even to the point of causing Outlook to not work. Using AppRiver we haven’t seen any latency or slowness, whether we were accessing via Outlook, a handheld, or OWA.
Overall, I can honestly say that I haven’t been more pleased with a application service provider, ever.
November 3rd, 2013
My company provides IT consulting services which focus mainly on small to medium businesses. I recently had the pleasure of working with AppRiver on a critical project of moving two companies from one Hosted Exchange environment to another – in less than a week.
I contacted several Hosted Exchange providers to get quotes and questions answered concerning security along with other general support inquiries. Where certainly there are several Hosted Exchange providers to choose from, the factor alone of having Outlook mailboxes over internet is certainly not enough.
This past week, I had a challenging deadline to move two businesses from one Email provider to another. Both customers were partial to Hosted Exchange. I contacted several Hosted Exchange providers to locate services. A few providers followed up with emails. Two called me, where only one called me within a few minutes – that was AppRiver. The other called me a day later.
The sales force at AppRiver was extremely professional and knowledgeable about Hosted Exchange. Their prices for the level of service blew everyone else’s pitch and gimmick out of the water. Not once did I hear, “Well, you get so and so mailboxes for X dollars, and an additional X dollars for SmartPhone ActiveSync/DirectPush, and another X amount for 100mb of disk space and let’s not forget an additional X dollars for SPAM and virus protection, etc.”. – nope, none of that. No one else provides unlimited mailbox space, SmartPhone ActiveSync/Direct Push, SPAM and virus protection for one low price with a 30 day guarantee! I didn’t even have to go through the troubles of providing a credit card. Granted though (deep breath), looking beyond, stellar pricing isn’t everything.
I decided to go ahead with AppRiver with one of my clients, and was I happily surprised by their level of service.
AppRiver’s friendly sales force “held my hand” through setting up the first client using their intuitive web-based management portal called Shoreline. I was able to setup each team member’s mailbox in less than an hour. Better yet, AppRiver’s built in tools allowed me to seamlessly transition all their mailboxes to their Hosted systems in only a few hours.
While setting up this client’s SmartPhone, I ran into an error. I called their support team and explained my problem. They took a message and said someone would contact me in 20 minutes (“yeah, I had heard that before”). AppRiver had a resolution to me within 5 minutes! Please note, this client hadn’t paid a cent yet. This transition was extremely painless and encouraged me to move-over the second client.
With the second client, I had a bit more of steep time line. They wanted to move over the weekend (please note, they went with the 30 day free trial). I signed up with their on-line signup store. Not only did they get me signed up over the weekend, but our AppRiver sales guy called me on Sunday to ensure everything went well with both clients!
After only a few days, I am convinced AppRiver provides an extremely high level of service!
I would highly recommend AppRiver for anyone who has Exchange Hosting needs.
December 12th, 2013
We’re a law firm and are in the process of moving all users from an in-house Lotus Note platform to Hosted Exchange. The results have been outstanding. Appriver’s support is great, their pricing is extremely attractive, and the attorneys love the ability to have contacts, calendaring, and emails on their PDA’s instantly.
With hosted exchange we no longer worry about in-hosue server failures, server backup and all the associated hassles with that or ongoing training of our IT people.
I know there are several providers out there, but I recommend Appriver.
January 31st, 2015
AppRiver’s service is horrible. There are 20+ minute delays in e-mail delivery. They constantly lose messages. In fact, on occasion we received e-mail destined for *other* customers. Their technical department actually told us that SPF records were obsolete when Yahoo started rejecting are messages! (They have since changed their tune on this).
We originally had dozens of our client websites hosted with them and due to the insane number of complaints and the lack of any action for AppRiver, we are looking to move, but are worried we will get stuck with another crappy company.
February 13th, 2015
I provide service to about a dozen companies and we used to have AppRiver.
Their service is slow (it takes 10-20 minutes to deliver a message – to myself on the server). When I complain, I was told that I shouldn’t expect e-mail to be instant!. On top of this, one of my employees saw another company’s data (an engineering firm) mixed in with our e-mail folder! We were told it’s just a bug – its still happening and this has been several months. There has been several times when we didn’t have service and I called and they had no idea they were even down! I suppose small companies that arent that e-mail dependent wouldnt notice – but we do and will probably go back to our own Exchange service (with a Barracuda spamwall or something like that).
February 29th, 2015
Appriver has been wonderful. I had a smooth transition with them. Tech support is great. A live person picks up on the 2nd ring. They are prompt, reliable, and I have experienced no downtime.
May 29th, 2015
I’m pretty picky about my email hosting and over time have been through several exchange hosting companies. For the past 2 years, I’ve used AppRiver on both my desktop computers (multiple) and my windows mobile phone.
I highly recommend AppRiver. What I like the most is the quality of their spam filter. I get thousand of spams a day and use to check every one to make sure it was not a false positive. After several months of doing this, I finally realized that there were no mistakes and that the mail captured as spam was really spam. Now, my email is undercontrol and I rarely get email I don’t want.
Also, it’s very nice when calling support not to ask a question like “How do I white list a single user in a domain” and have the response be “So, let me understand your question, you are asking how to paint your house white?”. Most of the time I send email for support to appriver and they always respond quickly. The few times I’ve had to call, they were just as fast.
I give AppRiver a 5! I can’t imagine a better email hoster. I can’t remember any down time so far.
June 2nd, 2015
We used to use AppRiver – but sometime around the November of 2007, their service went downhill quick. What irritated me the most is that technical support would outrite lie to me about lost e-mails and service outages. We send intercompany e-mail and there can be delays up to an hour at times. We have switched to a Barracuda Spamwall and it works much better. Get a Spamwall – AppRiver’s service is a joke.
September 29th, 2015
I am an MCSE and a Microsoft Exchange Administrator that has just migrated our companies email off of AppRiver’s hosted service and onto our own internal Exchange servers and I have to say that my experience with AppRiver is terrible. The main reason why we are migrating is because sometimes our users on the network were not receiving mail or would receive mail late. On a few occasions my boss received mail form months back showing up as new in his inbox. I would not recommend their service as I feel that they are not capable of providing the type of quality service that we as a company need.
October 8th, 2015
We have been using Appriver services for about a year now. Been very happy. They are responsive to support inquiries and the service has been really good.
October 16th, 2015
We used to use AppRiver. Their service *is* slow (and you really notice it when you use devices like a BlackBerry).
What bothers me the most is that that all the tech support guys have administrator access to e-mails (either they can read them or redirect them). The tech support rep told me this when I asked about their security policies as we deal with confidential cases. Stay away from these clowns.
October 22nd, 2015
I have been a satisfied AppRiver client for four years now (anti-spam/exchange) and all I can say is that they are terrific. When I have questions, I get immediate answers. I never have problems getting my email on my Treo, at home or in the office. About once a month, a spam message will get through, but I just forward that to them and they take care of it. I recommend AppRiver to everyone.
October 30th, 2015
I am an extremely happy customer of AppRiver. We have been using their Hosted Exchange and Blackberry services for over a year now without any downtime. It is wonderful to speak with a technician within minutes of calling anytime of the day and get a pleasant/knowledgeable support person who is willing to take the time to answer our questions. AppRiver has rock solid products and backs it up with excellent support.
November 9th, 2015
I’m a believer in AppRiver’s hosted exchange service. I’ve had virtually no downtime or lost messages, plus I get spam and virus protection. With AppRiver, I’m also getting actual use out of our Treos.
November 13th, 2015
The company I work for has been very happy with Appriver. We rarely get spam and our e-mails are on time and easy to manage. They also have a great tech support and if there is a problem it is fixed right away. I would recommend Appriver to everyone!
July 22nd, 2016
Accidentally found these reviews. I am compelled to add mine which are also very very positive. Their support has surpassed my expectations in every way. I am not an IT professional, but responsible for implementing an exchange product and was not convinced at first, but the implementation and support has been absolutely one of the best I have ever encountered. They have proven the ultimate solution for me to coordinate 3 separate desktops that needed to be on the same sheet of music with Outlook. We are very happy with our experience.
August 6th, 2016
UNLIMITED MAILBOX STORAGE for free! Easy client setup, full featured Exchange, Responsive Technical Support, very reliable service! Activesync for Exchange (Windows Cell Phones & iPhone) included FREE OF CHARGE, minimal charge for BlackBerry. Billing department takes a while to get an invoice to you. They don’t cut your service off, just makes me worry I will be late paying when they are late getting the invoice out to me. Has not been a problem yet. lan carefully for the amount of time it will take to upload local mailbox storage over your Internet Connection… and remember, the more users you have at a single location, the longer it will take to upload your initial mailbox storage… and you cannot send mail until the sync is complete! But this is the same with any hosted Exchange provider.
August 12th, 2016
they lost all 9 of my mailboxes after only 3 months!!! then they said their backup was corrupted…yea right, i bet they never even backed things up!
October 30th, 2016
AppRiver is absolutely phenomenal. I was using 1&1 Hosted Exchange, and had been for a couple of years. After the 25th outage for the year, I decided to move to AppRiver. I was already a partner, so I quickly added myself. After 10 minutes, my account was added, my alias domain was setup and I was adding users. I quickly and efficiently setup the accounts, added password policies and setup iPhone accounts, which they offer for free. The export time for my PSTs on 1&1 was longer than the import time on AppRiver, which was going over a residential DSL line. I am truly a convert.
May 16th, 2017
AppRiver sucks. Their support staff read your e-mails and they also give your e-mail addresses to Rackspace to sell to spammers.
April 11th, 2021
Today, April 11th, 2021 AppRiver broke it’s SLA agreement. If you’re a current customer, you should be calling in and requesting an SLA credit.
I’ve been with them for about 8 months. The entire time, my Sales Rep was a guy named Ian. He was amazing, very quick to respond, very knowledgable, and just took care of my account in general. I attempted to call Ian this week and was told he was let go. My account was given to a guy name John Colet. He has since screwed up two of my services.
Add to this obviously idiotic choice in personnel choices, that AppRiver has had near constant down time since January is enough for me to take my 50 Hosted Exchange users and leave.
September 24th, 2021
We are using AppRiver for a second year. We were ok with the service, despite lots of false positives (users were complaining a lot). But during last 2 month we’ve had 5 incidents with service interruption for several hours each time (!). No explanation and no constructive dialog from support. After some spam attacks or after receiving single large e-mail all incoming e-mail were stuck in a queue. Each time only after several phone calls to support issues were resolved. We have 1Gb fiber internet and redundant e-mail system, and we’ve never had issues with internal mail-flow between mail servers. So we are going to change service provider asap and looking for more reliable service urgently. Very disappointed with the level service.