Posted by admin as MailStreet, Reviews
MailStreet, is now a division of Apptix, Inc., to view more details or rate this host please visit the Apptix hosted exchange review. The MailStreet service enables organizations of all sizes to communicate more efficiently while reducing the costs and eliminating the headaches of maintaining dedicated in-house servers.
Founded in 2001, MailStreet became a profitable and stable company by building a reputation of superior customer service and engineering excellence. In December of 2005, the MailStreet business was acquired by Apptix, Inc. The MailStreet division is headquartered in Fort Lauderdale, Florida, USA and operates in the NAP of the Americas datacenter in Miami, Florida.
Today, over 6,000 organizations worldwide trust MailStreet to provide secure and reliable Hosted Exchange services.
MailStreet Hosted Exchange Features:
- Web Based Administration
- Personal and Shared Calendars
- Public Folders / File Sharing
- Task Management
- Stop Spam with MailStreet Defender
- Outlook Web Access 2007
- Free VPN Access
- Wireless Syncronization
- Handle Large Attachments
- Includes Microsoft Outlook 2007
- Connect Outlook via HTTP
- No License Fees
- Trend Micro realtime Anti Virus for incomming and outgoing email
- Disaster Recovery Backups
Price: $9.95/Month per mailbox with the purchase of two (2) or more mailboxes
23 Hosted Exchange Reviews for MailStreet
February 3rd, 2004
We tried a few other services and MailStreet seemed to have the fastest connectivity. Also their support rep was very helpful when trying to setup a split domain for us. None of the other exchange providers we talked to would do this for us.
November 12th, 2004
I have been using MailStreet for over a year and their support and service has been top notch. I wrote an article about their excellent support on my web site a few months ago:
March 3rd, 2005
I currently use and resell Mailstreet. I’ve had their OWA service go down once for at least 15 minutes (stopped tracking after that). I also have experienced problems with OWA… sometimes the email preview pane goes 404 (blank) while the OWA folders & navigation remains. Not an Exchange problem… this is their configuration that is broken.
I question whether Mailstreet can scale effectively… they seem to be experiencing more problems as they grow.
March 7th, 2005
I have now used them for six months and I am quite happy with their performance and support. They haven’t been down (yet – touch wood) and on the four occasions when I called them, I have been able to speak to Tech Support within 3 minutes of wait. Given my personal experience with tech support over the years, this is quite laudable.
The staff is professional and courteous.
May 5th, 2005
We started about two weeks ago. There have been some glitches here and there that are expected with this type of transition. Now everything is running smoothly. I would not recommend doing a split domain. The technical staff are generally quite competent, although we get different answers from different ones. They are very responsive and able to fix issues that arise. Their Blackberry service is fantastic. We are pleased with our decision.
August 1st, 2005
Mail Street provides excellent customer support. This is my 2nd major provider and I will only use providers that use MX LOgic for SPAM and Virus protection.
HOWEVER, if one of your needs includes the ability to use server based rules in Outlook that forward certain e-mails OUTSIDE your domain, you are SOL. They have disabled this feature and have no intent on enabling it.
January 12th, 2014
We are experiencing a system outage. Mailboxes located in one of the following forests will be unavailable until further notice, please check back into this site for updates. Forests affected: MailStreet2003, MSE5, MSE7, MSE8. We deeply regret the inconvenience this may cause. This is the message i see on mailstreet’s HOME PAGE! I have been out of business since this started yesterday – Jan 11th 10:30PM Looking on google for a new provider.. Any recommendations?
January 12th, 2014
Bigger is better right?? Well that’s what I thought… Up until today, I can not believe the level of service that I have received from the “best in the business” So far this has been my experience: 1.) My email accounts have been down since at least 9pm last night 2.) Mailstreet phones: NO ANSWER 3.) Mailstreet Live Chat: NO ANSWER 4.) Mailstreet Email: No ANSWER I am in the dark here both literally and figuratively… and Mailstreet has been keeping me in the dark completely. Needless to say I will be searching out a new Hosted Exchange Provider. If MailStreet would answer me by email, phone, or chat, and I had a clue as to when services would be restored, I might not be as angry as I am right now.
January 12th, 2014
They have been down for quite a while now (January 12, 2007). The mail has been down since 10:45 last night. Their live chat does not answer and they have a bit of a scarry mnesage on their home page “We are experiencing a system outage. Mailboxes located in one of the following forests will be unavailable until further notice, please check back into this site for updates. Forests affected: MailStreet2003, MSE5, MSE7, MSE8. We deeply regret the inconvenience this may cause”. Time to look for a new Exchange Hosting Company.
January 13th, 2014
Mailstreet was down for 24 hrs due to a mistake by one of the techs who wiped out all data. The only backup was two days old. My email for the last few days was LOST! I’m not sure another service would have been any better but the lack of redundancy is extremely disappointing.
January 17th, 2014
I’ve been with MailStreet and this was the only outage i’ve had in 3 years. I’m sticking with them despite the issue
January 22nd, 2014
Before we started working with Mailstreet, our people spent too much of their days rifling through spam and phishing to get to the “real” e-mails. As for me, I get so much spam that it would fill up my e-mail quota. It’s been wonderful to have Mailstreet look after our best interests and absolutely minimize the opportunity for our lesser-technical people to infect our network with e-mail viruses. Thanks, Mailstreet!
October 3rd, 2015
Outdated admin console issues; slow support
March 14th, 2016
After reading other reviews of Apptix I would STAY AWAY….Their Support team is CLUELESS!
July 25th, 2016
I left based on my 2 hour discussion with their director [redacted] who seemed to be CLUELESS on how his department functioned and basic info about the environment. He was unable to explain the escalation policy as I wanted nothing to do with Support and could not tell me what my webmail URL was. So I ask [redacted] how do you expect to run a Support department if you dont even know the BASIC info. Stay away from APPTIX. APPTIX same people you talk to is a waste a money and time. How these companies continue to survive is beyond me..tell me APPTIX how do you do it..or are you the spawn of evil?
September 30th, 2016
I have been with Mailstreet for a couple of years. I was a Mailstreet Reseller as well. all of this changed after Mailstreet was acquired by Apptix. Customer Service has been NON-EXISTENT since Apptix came into the picture. I have since left Mailstreet and am now with another Exchange provider.
October 29th, 2016
I’ve been a MailStreet customer for over 3 years at two different companies. I’ve had a great experience over those years. I currently get Exchange email, SharePoint, Web conferencing, and secure IM from MailStreet. I highly recommend them.
November 30th, 2016
MailStreet is unable to provide AntiSpam solutions to customers running split domains (i.e. customers hosting only a portion of their email with MailStreet). In fact, you need to point your MX records to a completely different third-party provider in order to get any SPAM protection.
My company has a few people who require full exchange and mobile access, but the rest of my employees can use a regular IMAP account. MailStreet can’t and won’t offer a different SPAM solution for clients like myself. They are losing me as a client as a result.
January 3rd, 2017
I have had MailStreet for 1 year I am moving to Intermedia why?
Well I like my sight HOSTED I hate $9 for 2Gigs of mail when Intermedia offers hosted Exchange 2010, synchronized across multiple datacenters DataEcho architecture. Intermedia
Never lose your Exchange data. No more than 6 minutes of downtime per year. Guaranteed.
25 GB per hosted Exchange mailbox
Free migration via Exchange Concierge™
BlackBerry, iPhone and other mobile support for each Exchange hosting account
Outlook Web App 2010
Premium antivirus and antispam service
Options for compliance, including secure mail, archiving, MessageMirror
Total control, your way
You keep the control of an on-premise Exchange server, but with the simplicity of HostPilot® Control Panel. Intermedia also enables your staff to use one secure password to access your on-premise Microsoft server applications – and your Intermedia hosted Exchange.
Expert support by phone – in 40 seconds
The hold time to speak directly with our Microsoft Exchange hosting support expert averages less than 40 seconds, a level of service that beats executive-level support at Fortune 500 companies. Our support staff is Microsoft and RIM certified.
Beat that MailStreet & will be back I want you on the phone asap too
May 31st, 2018
I have been a customer for over a year, and for the most part the service is okay not great but okay, price is expensive from most companies especially for extra storage. My credit card has expired few days ago and they didn’t bother to notify me by email or phone, apparently they have a new policy which allows them to charge $50.00 to reconnect your service and that’s why it is in their best interest to not notify you of any credit card failure NO OTHER COMPANY IN THE UNITED STATES charges you a high penalty for being behind on your bill, the standard practice is sending few notifications before disconnecting any service but Mail street or Apptix whatever their name is, decided to use a loophole to steal their customer’s money, customers who are BTW are small businesses, I am disgusted by this and I thought I’d share it with anyone who reads this, keep that in mind before you chose them and don’t let them screw you the way the screwed me, there are a lot of other companies out there to chose from.
February 11th, 2019
Mailstreet is having problems scaling to serve their customers. Initially we were very pleased with their service 2-3 years ago.
Now, they have had outages, have corrupted our outlook data, and then refused to issue a credit. I now notice there is no SLA guarantee with Mailstreet for up time and competition will contractually guarantee 99.9% up time. We’re switching away from Mailstreet. Services and support are going downhill.
May 9th, 2019
I use iCloud now and have had a very difficult time canceling my mail street account. They will not do by phone, yet once you go through the laborious online process, THEN they won’t cancel until you CALL them, at which time they will not answer the call and you wait on hold forever. Then they request that you put it in writing. I complied with all their demands, and closed the account. Today I received another another bill! They are desperately trying to hold on to business and sadly ruining their reputation in the process.
August 2nd, 2019
I had Mailstreet for 5 years until they decided to start charging a $20 extra a month for “premium support” that was required. This was 50% more than I was already paying for their services. I called and they said there was no way to remove this charge. I quickly changed to Office 365 which is 1/3 of the cost with way more storage, features and easier to manage.