|Overall Rating||No Ratings|
LightEdge Deploys Acme Packet for Delivering Hosted Unified Communications Service to SMBs
The LightEdge service provides one platform for voice, email, instant messaging and calendaring, allowing a user to collaborate in real-time within the office and outside the office. Hosted Unified Communications is part of the LightEdge Connected Office suite of products, and helps SMBs more easily and cost-effectively obtain unified communications (UC) as a hosted service. LightEdge Connected Office suite includes Microsoft Exchange Server 2007 for hosted email, BroadSoft BroadWorks Hosted PBX VoIP, Microsoft Office Communications Server 2007 for instant messaging and presence, Microsoft Live Meeting and Microsoft Windows SharePoint Services 3.0. The solution can be purchased incrementally or as an entire integrated bundle to support a business’ e-mail, calendaring, conferencing, voice and collaboration needs.
Acme Packet’s Net-Net SBC was deployed in the LightEdge network to help simplify the process of activating new customers. The SBC’s ability to enable seamless communications for LightEdge customers by mediating and controlling signaling flows between SIP phones and LightEdge service elements reduces interoperability issues, leading to shorter service activation cycles with fewer trouble tickets and higher customer satisfaction.
The Net-Net SBC also works in tandem with the BroadSoft platform to enable “click-to-call,” a feature of the LightEdge service that provides end users with the ability to initiate or receive VoIP calls simply by clicking a button on their desktop. Because the Acme Packet SBC can effectively manipulate SIP messages, LightEdge can offer click-to-call or other features that boost productivity and improve the business communications experience for LightEdge customers.
“Our customers expect strong ease of use from our Hosted Unified Communications service,” said Jeff Springborn, president and COO of LightEdge. “Acme Packet’s SBCs enable that while giving us the ability to offer a very high-quality integrated user experience.”
“The integration of hosted voice with existing desktop applications offers a huge opportunity for increasing overall business efficiency,” said Dino Di Palma, vice president of sales and business development at Acme Packet. “LightEdge’s use of our SBCs further validates the business benefits of supplementing basic VoIP and UC functions with advanced session border control.”
LightEdge is the only hosted services partner fully dedicated to providing a full breadth of communications and IT services to small and medium-sized businesses looking for a better way to focus on their core business, not the technology that supports it. For more information, visit www.lightedge.com.
About Acme Packet
Acme Packet, Inc. (NASDAQ: APKT), the leader in session border control solutions, enables the delivery of trusted, first-class interactive communications—voice, video and multimedia sessions—and data services across IP network borders. Our Net-Net family of session border controllers, multiservice security gateways and session routing proxies supports multiple applications in service provider, large enterprise and contact center networks—from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence. They satisfy critical security, service assurance and regulatory requirements in wireline, cable and wireless networks; and support multiple protocols—SIP, H.323, MGCP/NCS and H.248—and multiple border points—interconnect, access and data center. Our products have been selected by more than 635 customers in 92 countries, including 29 of the top 30, and 89 of the top 100 service providers in the world. For more information, contact us at +1 781.328.4400, or visit www.acmepacket.com.
LightEdge®, the LightEdge logo and Scale-on-Demand™ are trademarks, registered trademarks, or service marks of LightEdge Solutions, Inc.