Mi8, is now a division of Apptix. to veiw more details or rate this host please visit the Apptix hosted exchange review. Mi8 was founded in 1997 in New York City by Huw Thomas, Dave Castellani, Chris McConnell, and Azfar Haider. Mi8 was acquired by Apptix on September 7, 2006.
Mi8′s core mission is to transform Microsoft Exchange, a sophisticated messaging and collaboration system, into easy-to-use subscription services. Mi8 is not simply a hosting company – hosting companies function as an extension of your corporate facilities, with highly redundant data centers – but instead Mi8 functions as an extension of your Information Technology team, managing and monitoring our sophisticated messaging and collaboration infrastructure, so you don’t have to.
Instead of expending resources building and maintaining a high performance, highly available messaging system, your IT team can be focused where they belong: on customer-facing and revenue-generating systems. In other words, while messaging is a “mission critical” system for most organizations today, is not a core business function of your company. It is, however, Mi8′s core business function.
Mi8 Exchange Hosting Features:
- Secure, fully-managed solution with 99.99% SLA
- 24/7 Support
- Free Outlook 2007
- Daily Tape Backup (20 day deleted items retention)
- Trend Micro Anti-Virus Protection
- Apptix OnDemand web based administration
- Free SharePoint with 100MB of disk space
URL: http://www.Mi8.com
Email:
Phone: 800-965-4Mi8
Price: $9.95 – $14.95/user/mo.
16 Hosted Exchange Reviews for Mi8
Tom T.
August 21st, 2013
Their pricing structure is a bit different than their competition so it makes it difficult to do a good comparison (I don’t know if they do this for a reason) but it seems like I’m getting good value and they do offer a lot of flexibility in some of their plans.
Exchange Tester
September 8th, 2013
They have done a good job. I can count the number of issues we have had with them on one hand.
Anonymous
July 9th, 2014
When they were just Mi8, their service quality and response time was MUCH better. now as a division of Aptix, they take forever to answer the Customer Service number and days to respond to email inquiries. I have even submitted inquiries by email that they NEVER even acknolwedged, let alone solved.
Anonymous
September 25th, 2014
All I can say is “avoid”. We have had IMAPS promised (never delivered), and about 6 outages lasting more than half a day in 18 months. Their support is dreadful – I seem to end up explaining basic email principles four hours after raising initial calls.
Anonymous
October 4th, 2014
Avoid like the plague. We’ve found their technical support to be non-existent. Had a MUCH better experience with Mailstreet.com. Consider yourself warned.
Anonymous
October 15th, 2014
400 Mailboxes with mi8. AWFUL! Support emails blackholed. Riduculus hold times when calling “support”. Go with someone else if you value your time.
MS Exchange Guy
December 28th, 2014
Abysmal Experience. Critical Business Outages. Customer Service (when you actually get someone) sounds as i he/she works for someone other than Mi8…no idea whats going on
Hans Bellen
March 26th, 2015
The worst exchange provider ever. We had in the last 6 months 1 day of full email loss, since then we still experience about 5% of emails never arriving on our end or to our customers. Customer support is non existent. Out of the 20 cases logged last month, we got exactly 1 resolved, and have emailed about 200 times. Stay away from them
Peter Bollmon
April 24th, 2015
After being a customer for under a year I have had nothing but issues with Mi8. The support was helpful but after moving my mailbox to several different servers my issue was not resolved. My ticket sat with their Engineering team for over a month. When I finally reached their Engineering manager (Mr Burkenholder) I was told to migrate to their new Exchange 2007 platform which would resolve my issue. He was rude and basically did not want to hear or attempt to resolve my issue. Since it appeared that even Mi8′s Engineerng team could not or would not resolve my issue I’ve migrated to an inhouse Exchange server. I agreee with Hans STAY AWAY from Mi8.
David
April 24th, 2015
We’ve had alot of problems with Mi8 over the past several months. Wait times of very lengthy when we need to call Mi8 fo assistance. E-mail connection goes down alot. Best of all, as of today, April 24th, 2008, MI8′s website is completely offline. I am wondering if they’ve gone out of business.
no longer Mi8
August 20th, 2015
Im glad I’m not alone in this Mi8 company scam. Their support is HORRIBLE. I had a simple blackberry issue that took them 3 weeks to fix!!! When my issue was finally escalated to Ms Battle (Support Mgr) she told me I needed to update my hosts files. WHAT on a blackberry device!!!!! She was as clueless as the rest of her department. I lost all confidence in this company and left to USA.net. Keep up the great job Mi8 in hiring the dumbest of the dumb. This will keep the loosers out of other companies.
Insider
August 25th, 2015
WOW I was looking for a blackberry answer and came across this site. She’s not that bad. We sit here with no AC in a room that is 87 degrees. Sorry hope to do beter next time.
Not Surprised
September 15th, 2015
of course their support department is below average. forget about having your problem solved instead ask the bumb under the bridge it will save you money. i was with mi8 and had just under 100 users. after mi8 was bought by apptix their support service and systems went to crap. i was so disappointed. looking at the recent posts it looks like their support continues to perform well below average. i went with intermedia. i give intermedia 4 stars so i guess that means i give mi8 1 star.
AntiApptix
January 8th, 2016
Thee worst support experience ever, time after time. Email losses, email outages, users are very unhappy with their email at our Fortune 500 company. STAY AWAY, trust me….
Hero?
March 14th, 2016
What the? I too have problems with Apptix Support. I actully think they pick day workers from Lowes to work their phones and level 1 support. They have a nice website..but Super Hero? How about you just fix my f’n Outlook and Blackberry issues? My expierence, employees reflect leadership…so I can only guess that the Apptix Support Managment team is also not qualified for their jobs. In any case I brought my Exchange and Blackberry services in house and have not had an outage since day one. Maybe Apptix should use MY Exchange servers. I agree with the others on this post. STAY AWAY FROM APPTIX.
left Mi8
July 25th, 2016
I left based on my 2 hour discussion with their director Mr Marcelo Gonzalas who seemed to be CLUELESS on how his department functioned and basic info about the Mi8 environment. He was unable to explain the escalation policy as I wanted nothing to do with Support and could not tell me what my webmail URL was. So I ask Mr Gonzalas how do you expect to run a Support department if you dont even know the BASIC info. Stay away from APPTIX. APPTIX same people you talk to at Mi8 is a waste a money and time. How these companies continue to survive is beyond me..tell me APPTIX how do you do it..or are you the spawn of evil?