I tried these guys for a few weeks with my personnel placement service, and it didn’t work at all – we had problems connecting, and there was nobody available to help. We ended up switching to a competitor.

Two thumbs up for ASP-One’s technical crew who helped me troubleshoot my Outlook 2003 setup on a Friday evening 6pm EST!

I am a customer for 3 years now. My email needed trouble shooting at 2am on a Friday with-in 10 mins a technician had me up and running.

I have used them for my personal and many of my clients and love them. Good prices, great uptime. When we mention the word “Mac” the support tone changes. Geez, you buy MS Office which includes Entourage 2004 (which is a MAPI client) and it is like they never heard of this product. Too bad I had to point this client to another ASP….

Excellent support staff

ASP-One used to be great until they were purchased by Apptix. We have over 50 email accounts including a number of Blackberry and Goodlink accounts on their shared mail servers. Over the past two months (6/07 – 8/07), we haven’t gone one week without a problem with their service. Customer service is very bad (see transcript of my experience below). ASP-One and MI8 are now the same company, so be careful. ASP-One has repeatedly violated their uptime agreements. When I asked for a credit for the downtime (we spend over $800 / month on their service), I was given a $14 credit. (We had 20+ users reporting very slow service over the period of 2 months and numerous blackberry problems). I lost several key clients, because they can’t separate our business from our now quite bad provider, ASPOne. — I logged this call at 3:10 pm on 6/4/07. The response didn’t come back until 6/7/07 at 5:29 pm (3 days later). This seems to be a violation of your SLA on Priorities I-IV according to the document you sent to me. My issue below is likely a priority I, but I’ll give you the benefit of doubt and say it is a priority II. The response time should be 4-8 business hours. I called the help desk yesterday on 6/8/07 (I was traveling) to respond to their question (far below). I put in my first call at 2:12 pm CT. I was on hold until 2:25 pm. The tech was working with me, and then I had a call at 2:30 pm that I had to attend. He promised he would call back, which he did not. I called again at 3:11 pm CT. I was on hold for 20+ minutes. When someone answered, I yelled from across the room (it was on speaker phone) to hold on. It took me 5 second to get to the phone, and by the time I was there, the technician had hung up. I called again at 3:30 pm CT. I was on hold until 4:00 pm CT. A technician was able to verify that the accounts were slow. He escalated the problem. I have not heard back since. Your escalation document describes updates every 45 minutes. I have not heard anything and I am ready to put in another call to the help desk and the Director of Suppor

I have used these guys for over a year (having tried 2 other providers, including Intermedia – who are AWFUL). The service works well, next to no downtime, good control panel, good anti-spam (MX-Logic), etc. They do not offer Exchange 2007 and as yet havent upgraded to Good Messaging 5 (Good 5 is so new, that this isnt a sin).

We shut down our own Exchange Server and switched to ASP-One. Have never looked back. Great support. Solid full support for Blackberry. Skip their Spam add-on. Seems to miss a lot of Span so we keep Outlook Spam blocker.

I see a trend here. Mi8 also hosted with Apptix customers complain about Apptix horrible Support. Anon that’s funny without operations, support can’t pee. You are probably correct their support team and managers probably sit in their own waste. Anyway don’t bother calling support my 8 year old can find the answers to our issues on the microsoft site faster that these guys.