ASP-One, is now a division of Apptix, to vew more details or rate this host please visit the Apptix hosted exchange review.
ASP-One was a Microsoft Gold Certified Partner and a Microsoft Partner of the Year in Advanced Infrastructure Solutions for 2006. The company was leading the Exchange Hosting market by providing outsourced Microsoft Exchange to more then 85,000 users worldwide.
ASP-One delivers end-to-end Exchange Hosting solutions to small and mid-sized businesses. Leveraging their unique provisioning platform ([email protected]) and infrastructure, they’ve implemented the most reliable (over 99.9% uptime) and affordable ($9.95/mailbox) platform for providing Microsoft Exchange as a fully managed service. Their full-featured, all-inclusive product is available on both shared and dedicated platforms and comes with uncompromised access to collaborative e-mail, calendaring and task sharing, contact management, distribution lists and public folders, using your regular Outlook client or from anywhere through Outlook Web Access. Plus you receive generous, aggregated disk space and 24/7 live phone support.
18 Hosted Exchange Reviews for ASP-One
January 21st, 2004
I tried these guys for a few weeks with my personnel placement service, and it didn’t work at all – we had problems connecting, and there was nobody available to help. We ended up switching to a competitor.
January 21st, 2004
I have been a customer of ASP-One since July 2000 and want to express my congratulations for the dedication of their entire team to fulfil my expectations in terms of service performance and customer support.
May 10th, 2004
Two thumbs up for ASP-One’s technical crew who helped me troubleshoot my Outlook 2003 setup on a Friday evening 6pm EST!
February 23rd, 2013
ASP-One is excellent. Best control panel i have found out there. Don’t worry about not having a trial – money back guarantee and they don’t even charge you at signup – that’s a huge plus. Definately A+++ to thier admins – service has been up without downtime for over a few month now.
July 5th, 2013
I am a customer for 3 years now. My email needed trouble shooting at 2am on a Friday with-in 10 mins a technician had me up and running.
July 6th, 2013
Over the last several years we have used asp-one services and had only good experience with their sales and support/admin teams. Great product, great pricing, great admin panel reliable and professional folks on the other side. Highly recommend.
August 16th, 2013
I have used them for my personal and many of my clients and love them. Good prices, great uptime. When we mention the word “Mac” the support tone changes. Geez, you buy MS Office which includes Entourage 2004 (which is a MAPI client) and it is like they never heard of this product. Too bad I had to point this client to another ASP….
September 23rd, 2013
They do good work with support and availability.
September 29th, 2013
Excellent support staff
October 2nd, 2013
I’ve only had to call their support line once but it didn’t go so well. The good news is that besides this one glitch, everything has run very smoothly.
August 4th, 2014
ASP-One used to be great until they were purchased by Apptix. We have over 50 email accounts including a number of Blackberry and Goodlink accounts on their shared mail servers. Over the past two months (6/07 – 8/07), we haven’t gone one week without a problem with their service. Customer service is very bad (see transcript of my experience below). ASP-One and MI8 are now the same company, so be careful. ASP-One has repeatedly violated their uptime agreements. When I asked for a credit for the downtime (we spend over $800 / month on their service), I was given a $14 credit. (We had 20+ users reporting very slow service over the period of 2 months and numerous blackberry problems). I lost several key clients, because they can’t separate our business from our now quite bad provider, ASPOne. — I logged this call at 3:10 pm on 6/4/07. The response didn’t come back until 6/7/07 at 5:29 pm (3 days later). This seems to be a violation of your SLA on Priorities I-IV according to the document you sent to me. My issue below is likely a priority I, but I’ll give you the benefit of doubt and say it is a priority II. The response time should be 4-8 business hours. I called the help desk yesterday on 6/8/07 (I was traveling) to respond to their question (far below). I put in my first call at 2:12 pm CT. I was on hold until 2:25 pm. The tech was working with me, and then I had a call at 2:30 pm that I had to attend. He promised he would call back, which he did not. I called again at 3:11 pm CT. I was on hold for 20+ minutes. When someone answered, I yelled from across the room (it was on speaker phone) to hold on. It took me 5 second to get to the phone, and by the time I was there, the technician had hung up. I called again at 3:30 pm CT. I was on hold until 4:00 pm CT. A technician was able to verify that the accounts were slow. He escalated the problem. I have not heard back since. Your escalation document describes updates every 45 minutes. I have not heard anything and I am ready to put in another call to the help desk and the Director of Suppor
September 5th, 2014
We have been using the service for our small recruiting agency and are very satisfied with all aspects of the service including uptime and response time and attention to our needs.
October 10th, 2014
I have used these guys for over a year (having tried 2 other providers, including Intermedia – who are AWFUL). The service works well, next to no downtime, good control panel, good anti-spam (MX-Logic), etc. They do not offer Exchange 2007 and as yet havent upgraded to Good Messaging 5 (Good 5 is so new, that this isnt a sin).
October 16th, 2014
I’ve tried Intermedia, Sherweb, Appriver, and 123Together for my clients, and ASP-One is still the best overall solution for my needs. They are reliable, feature-heavy, and have real 24/7 support. Beware of companies offering lower prices that look too good to be true.
April 10th, 2015
We shut down our own Exchange Server and switched to ASP-One. Have never looked back. Great support. Solid full support for Blackberry. Skip their Spam add-on. Seems to miss a lot of Span so we keep Outlook Spam blocker.
January 14th, 2016
We have hosted exchange from these people. The customer service is a lame duck who does not know anything technical. They cannot even piss without operations. The service availability is not good, it’s down at least once a month. I would not recommend them for any level of service.
March 14th, 2016
I see a trend here. Mi8 also hosted with Apptix customers complain about Apptix horrible Support. Anon that’s funny without operations, support can’t pee. You are probably correct their support team and managers probably sit in their own waste. Anyway don’t bother calling support my 8 year old can find the answers to our issues on the microsoft site faster that these guys.
April 19th, 2016
Bizatlarge is really not good at supporting and operation, I agree that As their user, they almost have monthly “maintenance” “Upgrading” “expanding” etc to break the 99.9% rule…