Previously a 1and1.com customer I have been SO PLEASED with Sherweb’s support and more importantly their SPAM protection. You get so much for the price. HIGHLY RECOMMENDED

I had problems signing up on a france holiday, didn’t get set up until monday, 3 days, when i was be able to talk to costumer service. it was a setup bug where username was different in outlook to the phone. I am been happy since then , no problems for months.

Began using Sherweb in Aug 2007. 60 days of service thus far. Service has been very good. A few(maybe 3) brief periods(less than 10 minutes) where my connection to the Exchange server was lost. During this time, other internet connectivity was fine, so I assume this was a Sherweb problem. Contact with the support folks has been pleasant and they are knowledgeable. Great pricing compared to other Exchange hosting providers. One minor nit is that they do not offer SMTP (outbound) email interfaces for sending mail. This is not a HUGE deal, but I have some users who do not use an Exchange compatible mail client(Thunderbird/Apple Mail.app) so they need to send via SMTP protocol. We used gmail SMTP servers for this. Google allows you to send through their SMTP servers as another(non-gmail) email address. You have to have a gmail account and then you must validate the external email address. Takes about 5 minutes. All in all, Sherweb has done a great job thus far.

They host our 5 BBs and I must say I’m pretty satisfied with the service.

I wanted my Blackberry to sync with my outlook at work. I knew nothing about how to set it up but it was so easy with the help of the guys at SherWeb. Great price, great support and an overall very good experience so far.

Thanks and keep up the good work!

After years of managing/administrating small-med range level corps. where they wanted Exchange 2000-2007 functionality but were not willing to invest the money in a proper IT Department and server systems to support it made Sherweb a sight for sore eyes. Pierre one of their online sales guys worked with me every step of the way answering all my questions and even getting me in touch with the VP of the company just so I would feel safe about the investment of moving away from my local Exchange system and laying it into the hands of a network/system I did not build. Yeah, you admins out there know what I am talking about. The setup was easy and painless until I had to deal with Outlook 2007′s auto-discovery which just took time, 24-48 hours to setup the A name on my host. Other than that everything has gone smoothly and the connection has been stable and fast. I not only got my company’s e-mail hosted here but also Sharepoint to hopefully help make our data more portable since we have alot of mobile employees and to serve has an extranet/intranet through the Microsoft Application templates, but my learning curve has only begun since I will most likely have to get Sharepoint Designer so I can customize it further into looking more like our main website. Furthermore, their tech. support which I didn’t even use their emergency system got back to me in 2-4 hours on minor issues which in the end were issues I caused but it was addressed quickly and followed up to make sure everything was fixed to my satisfaction. My recommendation if you are on the wire about moving your small-med range company over to hosted exchange because you are completely taxed, not enough server horse power, not enough IT budget, or plain and simple do not know how to manage exchange correctly do not hesitate to use Sherweb. I have not regretted it… matter of fact I can get a full night of sleep now, dream free of backup nightmares…

I am very impressed by the Hosted Exchange service I am getting at Sherweb. They offer a very aggressive offering and they back it up with great support. Even though I didn’t know much on how to configure my account, everybody has been very friendly and patient with me. I strongly recommend this company.

Their pricing seemed too good to be true, and their service has been too good to be true — but it IS true! They are fantastic. I use the exchange hosting and the blackberry services, and the sharepoint. Next I’m going to add web services! I hope it is as good as the mail.

I’m only 2 days into using the hosted exchange server, but so far Alex and the team at SherWeb have been wonderful to work with. The transition was easy.

In response to Tyler, I work for the company, so I am biased, so I will only offer the facts. But to be clear, we speak English and French. Two many users prefer to store their data in a country like Canada, as we don’t have the Patriot Act. It’s safe, intact, and no government official is allowed to look at your private information. Lastly, we offer telephone support 8am – 8pm EST M – F and 12 – 5pm EST on Saturdays. After that, we have ticket support and staff that monitor the server 24/7. All for $8.95 per mailbox per month. Thanks for letting me clear this up.

Horrible service and uptime.

I switched to Sherweb from another provider thinking the additional storage offered would be a great benefit.

As usual you get what you pay for, and the grass isn;t always greener.

For the past several days, we have had nothing but problems with delayed messages and email delivery problems. This has happened way more times that I would like.

See below for the details on their system status page as of this writing.

Needless to say we are switching to another provider.

SherWeb Network Status (Last update:2008-05-08)

Note: This page will reload automatically every 60 seconds.
RSS Feed

2008-05-06 / Exchange 2007

RESOLVED: 8:30 PM (EDT) Please visit this section tomorrow for a thorough explanation of this incident.

UPDATE (6:20 PM EDT): The Spam Definition problem has been resolved at Barracuda Networks and the SPAM filter queues are going down. The site will be updated when the queues are down to normal.

UPDATE (2:45PM EDT): The problem related to the delay of emails is a result of a problem with the Barracuda SPAM Definitions servers. Because the SPAM Definitions servers are not working properly this is slowing the SPAM filtering process. From what we are told, this problem will be resolved within 1 hour on the Barracuda Networks side. Queues will unload and normal email flow with resume.

PROBLEM(10AM EDT): Some customers may experience a delay in email delivery. . This problem should be resolved very soon.

2008-05-02 / Control Panel (Exchange 2007)

UPDATE: CP is back online 100%.

The control panel http://admin.ihostexchange.net/ is updating at the moment and will be back online shortly.

2008-05-01 / Exchange 2007

RESOLVED: (7PM EDT)

PROBLEM(4PM EDT): Some customers may experience a delay in email delivery. The delay varies between 15 minutes and 45 minutes. There is a problem on one of the HUB servers which is slowing down the delivery process to the mailboxes. This problem should be resolved very soon.

Mike, tuffmail.com is GREAT. I actually am just leaving them to try SherWeb, but SherWeb i already notice has TERRIBLE SUPPORT. It seems impossible to call them, the hold times are either very long or it says “all lines at SherWeb are busy!”. They have not once yet EVER responded to a support email from me. I’ve been a customer for 3 days and very frustrated.
Tuffmail.com was great, but they didn’t offer Exchange hosting, but we had blackberries setup with IMAP, it was very very reliable and very cheap, like $15 or so a YEAR.

With SherWeb, they also speak French (and english) but be prepared to listen to every friggin phone announcement in french then english, makes going very slow and annoying.

Started as a 5 and has been dropping ever since….now at a 1 minus. After two days of downtime and no end in sight (following days of downtime one month ago), SherWeb’s poor uptime service trackrecord is forcing us to seek another provider. Too bad, as we were very pleased to work with a bi-lingual company that could support all of our clients needs.

I wonder how many other providers are equipped to handle this type of crash and if they would be able to handle it any better, it is unfortunate. I suspect Sherweb will learn from this and be in a postion to make sure they and their customers are protected in the future.

I do applaud them for being somewhat upfront and posting publicly their restore issues.

Takes guts.

Time will tell.

MSF

Hello everyone my name is Matthew Cassar, I am the present Vice-President of SherWeb. I understand from reading this forum that there seems to be some open discussion on the performance and quality of SherWeb’s Hosted Exchange platform and I thought that I would take the time to provide everyone with an official voice as to how we approached the Exchange 2003 problems as well as additional steps we have taken to rectify potential Exchange related issues.

Before I begin, I would like to mention that your comments and feedback have not gone unwarranted. We appreciate the fact that the “customer is king” and hence your encouragement or criticism allows us the ability to change and adapt to your needs and not to perceived ideas. So my sincere thanks to all those involved.

Firstly, I would like to respond to the comments about mail delays with our Barracuda which affected some users on the Exchange 2007 platform. At the time of these delays (almost two months ago), we were running on a cluster of Barracuda 600 series models and due to our tremendous growth, we were increasing capacity by adding more of that same model. This was caused by Barracuda’s misunderstanding the needs of SherWeb’s Exchange environment. Barracuda’s engineers had assumed that adding more servers to a cluster was the most appropriate way to allow customer growth and greater spam reception to be addressed across multiple servers distributing the load. However, this did not take in account some areas of the Barracuda 600 series creating additional overhead to maintain the replication of data. In a fairly static environment where few users and changes are taking place as in single domain structures this would be logical. But because we allow you as the user to interface directly with the Barracuda when adding users, alias names and domains as well as modifying your spam settings, changes to the Barracuda take place constantly which requires the large amounts of CPU time spent on trying to replicate the data. When this happens the server becomes overloaded with requests to maintain the replication and therefore the ability to process your e-mail becomes delayed. Naturally we saw this trend and we tried working with Barracuda to optimize processes to allow the smoother transition of e-mail flow with our current set-up. So after much regret from both sides we then transitioned slowly to our current Barracuda 800 models cluster which is much more adapted to our needs. Since then, delays on the Barracuda have been put behind us. This was the single most severe issue we have had with our Hosted Exchange 2007 service in now almost 2 years.

Secondly, I would like to mention our hosted Exchange 2003 platform, which is the case that was brought up by Frank. Initially, we had a problem with a cache card on one of our SAN servers. We were aware when we built our Exchange 2003 platform that if this link was broken, we would experience some slight downtime while we replaced the card and remounted the Exchange mailstores (your mailboxes). A practiced model was a downtime between 10 – 20 minutes. However, after speaking with Dell support they recommended a complete replacement of the SAN unit due to secondary examination – more downtime as this takes a longer time. When replacing the SAN unit, we still expected to be back online after about one hour. However, once the unit was fully replaced, the remounting of some of the user’s mailboxes became impossible due to a corruption with critical log files. At that point, what our engineers did was create a temporary mail store (dial-tone) for affected users to receive and send their e-mails from webmail and use their Outlook profiles offline while they were working on remounting the original mail stores. Our action at that point was to contact Microsoft and try to rebuild the log files as quickly as possible to allow the rejoining of the data on the hard disks in the SAN server. But after much effort throughout the course of the next day and a half, Microsoft’s emergency response team determining that they could not rebuild the log files so we took the final recourse of going from our backup tapes to hard disk restore which eventually restored the mailboxes albeit at a slow rate.

As a final thought on the matter, I understand that many people feel disappointed by the issues that SherWeb has had of late, I as well. But before the passing of judgement, I do hope that you understand that these two issues were the only two main ones we have had in over three years of offering hosted Exchange. Furthermore, even the best of those in their respective fields still run into similar problems: http://www.techcrunch.com/2008/06/06/amazon-down-not-answering-calls/ http://www.techcrunch.com/2008/06/17/google-app-engine-goes-down-and-stays-down

Believe me when I say we are doing the very best to be proactive and improve upon our mistakes as well as our triumphs and what I can say is that I am quite proud of our offerings. That the amazing team I have helped gathered here will wholeheartedly agree that not only is SherWeb a great company to work for but also a great company to do business with. Thank you again everybody, for taking the time to read this post and thanks to all our customers. Please feel free to comment, and I will do my very best to respond to your comments in an open and timely fashion.

Sincerely,

Matthew

Matthew,

I respect your post. I have currently 2 domains hosted with you with Windows and Linux services, Sharepoint, and Exchange 2007. So mostly, I have all of your services. I have to say I am very unhappy with the problems I am having, and seems like there is no progress on getting them fixed. I have to email in every week and ask your tech support to flush the postmaster in plesk in order to receive email. Our smtp server has gone down. Users can not get into their pop mailboxes without trying numerous times. Sharepoint has been running very slow. These are problems that should be fixed right away, but they are not.

I have some background in hosting, and I feel that this is not the service your company is advertising. I am sticking with your service at the moment to see if the problems are fixed, because If I move hosting companies again, I have to move 200 users and 30 retails stores, re setup all those mailboxes, websites, and sharepoint again.. just to maintain business. Something I can not afford to do at the moment, all to fix a email problem. Something our company relies on.

Martin

I moved to SherWeb about 1 month ago and the transition was easy. Tech support was able to help me when I called for help getting started and everything has been working fine ever since.

I don’t know – they work great, sometimes. I never have problems logging in to exchange, but my email will just stop arriving at times. They said it’s a problem with my fowarder – THEY ARE MY FOWARDING SERVICE!

I guess I should say Exchange works great, but watch out on their hosting end. I haven’t gotten around to getting my site up, but the pop email seems to work great.

Which is what I find so dang frustrating – how is it my pop email comes in fine, but they can’t foward mail to my exchange account? 12-36 hours later, I’ll get dozens of messages within in a few hours.

And, for the 3rd or 4th time this month, it’s happening again right now

Hi Bill,

The tech owning your ticket was on vacation last week and for some reason it wasn’t transferred to his backup with all the other ones. In any case, you will get an update today. If for some reason our support team is unable to reach you over the weekend, someone will be in touch first thing monday morning.
Furthermore, should you ever need immediate assistance again, call our toll free line and you will get help from a technician with your issue regardless of who owns your case.
Matt

First i want to disagree with David and Jesse. If they have started service with Sherweb couple of months ago during this time the service was worse then ever. Sherweb by themself lost count after March 08 http://support.sherweb.com/archivestatus.php
After 3 weeks of downtime (priodic disconnectivity with exchange and bounced back emails) we were convinced to move to some other place. but i thought we should give them another chance. Month of june they had almost no downtime i agree but with the start of this month (July 08) every thing came back again. Outlook disconnectivity almost 15 times a day, getting bounced back emails.
Now I dont find any reason why some one should take there service. I was impressed with there prices and they were doing a great job since 07 when we took there service. the only reason i find that they are growing fast and they dont have the capacity to grow.
Matt, if you know that there was significant downtime, why ppl were not reimbursed with the money? Do you still think you are better then any other company in the market if so how?

On hold with tech support with them right now as I write this. Email is down again, as it always is. They tell me that there is no one to fix the problem and that it will take them to Monday. I am furious with this company. I just had to tell the guy how to fix the issue, since I’ve been though it so many times.

IT IS BAD WHEN YOUR CUSTOMERS KNOW HOW TO FIX YOUR SERVICE, AND WHAT’S WRONG.

Oh, and after 24 minutes, it still not fixed. WTF!

DO NOT GET THIS COMPANY!

Don’t understand a lot of the negative comments here. Sherweb is the best service out there period. ESPECIALLY in terms of support. I’ve been with them for over 1 year now.

Don,t really understand the comment from Jimbo. On my side, the transition went more than smoothly, and the support has been incredible

Response to Jimbo:

As I can see, you know nothing about “RPC over HTTPS”. Using this way to connect to an external (via Inetenet) Exchange server, this is COMPLETLY normal that vmbx101.ihostexchange.net ping to an internal IP address. This server is only reachable from the internal network of SherWeb.

However what you probably missed about the configuration is the part where you need to configure the HTTP Proxy (into the Connection tab) into Outlook. See this FAQ: http://support.sherweb.com/showfaq.php?idarticle=9

I’m so mixed on this company. For a while service was pretty solid, but lately there have been numerous problems with Barracuda firewall, delayed mail, un-expected maintenance, no response from support or anyone using the online forms, and now Exchange 2007 is currently down.

Everytime I call I get “it will be fixed in 10-20 minutes”. Its been 2 hours and ticking…

Funny, when I called, they explained exactly what was going on. Yes I could not connect, but it didn’t even last an hour. Plus, compared to other providers, no e-mails were lost. Service is always availble and people are knowlageable and friendly. They do have the better solution!

Agree with JimBo … We’ve had lots of issues with email. The service is down at least once a week, no refunds and limited support. I’ve actually had them tell me that there is no ETA to fixing problems with in bound email. What else can we do? Our business runs on email … we have to migrate off.

On the bright side, sherweb is cheap. So if you aren’t highly dependent on email, it may not be a bad option.

We’re being more cautious this time and so far feel mailtrust is the right answer for hosted email.

I disagree with most recent posts. Been with Sherweb for a few months now and have had no major issues. Fast support as well.

There was a time when Sherweb was a good hosting provider. Now they seem to be in over their head. Given Matthew’s post in June, one would assume that since then things surely would have gotten better for customers. In my experience things got much worse.

Mail was delivered hours after it was sent to me. Valid inbound emails mysteriously never arrive (despite spam filtering being turned off). The straw that broke the camel’s back was when inbound mail loss went from being an occasional event to being regular.

Because Sherweb’s servers are so unreliable, I use 1and1 as my inbound mail processor. They then forward my email to Sherweb (and to Gmail which I use as a redundant backup). I actually work from my Sherweb account.

For some reason Sherweb decided to blacklist the 1and1 mail servers. I went from not getting some mail to not getting any mail. When I contacted Sherweb support about this, they indicated that there was nothing they could do about this and perhaps I should request that 1and1 setup more mail servers. Thankfully, I had my Gmail redundancy or I would have lost hundreds of emails.

I left Sherweb. My response for a partial refund for unused services was met with a reply that the company manager would contact me. That never happened.

I’d avoid this company. There are other reliable providers out there. You don’t need the headache that comes with this on.

Just opened an account with Sherweb 3 weeks ago, phenominal service from both sales and tech support. I would highly recommend these guys to anyone looking for an efficent, effective email service at a low cost.

I have to say that these guys know there stuff. The set up process couldn’t get any more straight forward! I have about 25 users and I was able to get them all set up within a day and a half. I ran into one tiny road block along the way when trying to figure out how to connect to the exchange server and their support team pointed me in the right direction and I was on my way in minutes. All I can say is that this is by far the best email solution I have ever used.

Opened an account less than 2 months ago, and everything is going great so far. small glitches were answered and corrected immediately

I agree with Hubert, I have tried many other providers and I find that SherWeb has the best overall Exchange experience on the market. They are extremely knowledgeable when it comes to support and always try to go the extra mile if they do not have the answers right away. Keep up the good work and don’t listen to those negative comments! Obviously you cannot please everyone.

Excellent service and support, I got signed up 2 weeks ago and I am happy as can be. More than I can say about my last provider which wouldn’t even do so much as call me back when my mail was down!

I recently purchased a Hosted Exchange service with SherWeb to sync my iPhone with my contacts, emails and calendar. After reading the following post: http://www.theiphoneblog.com/2008/10/30/hosted-exchange-solutions-iphone-activesync/

I was extremely pleased with the price and level of support that SherWeb provided. I strongly recommend this company.

Switched from 1and1, have been using them for 2 months now and am very staisfied

Love the service and support!! I am far from being a computer wizard so I needed Sherweb’s help getting set up and they walked me through in no time. I would recommend this provider over all others that I have tried. LOVE IT!!!

Great service and very reliable support, I would recommend this provider to anyone looking for a solid email host.

Wonderful service and very quick response times from both support and sales. They should change the 99.99% uptime to 100% because we have never had an issue with them since we signed up 6 months ago.

Thank-you everyone for the great comments about SherWeb. As a former support technician and present technical sales representative, I’m really happy to hear all your positive feedback. I know all employees strive to offer a level of service and support that exceeds the perceived expectation that lower price means lower quality. Your responses certainly contradict that maxim and we’re grateful. 2009 will be an exciting year as we release OCS and CRM and like our Flagship Exchange and SharePoint offerings we will make sure the price is competitive and the service continually stellar as you have come to respect.

I am an IT manager and an owner of a hosting company myself. I do not work for Sherweb in any way. We host our own Exchange servers but still have some customers on Sherweb and have had our own mailboxes on Sherweb in the past before investing in our own Exchange infrastructure. I never had a bad experience so I am not sure what all the negativity is about. If you want your 100% uptime for $8.95/mo then host your own Exchange server. I am willing to bet you all would do alot worse. Sherweb uses good products such as Barracuda and is detailed in disclosing any issues they have which is a rare change for most companies. Anyway, we’ve never had an issue and out of all the hosts, they are easily the best value. We have had customers on other major hosts and also had problems. Shared hosting is tough with so many customers. If you want to complain, you can do it with any company. People would complain about your Exchange server believe me. I am sure that would be even more of a disaster for most of you so be thankful that there is a host that gives you 3GB with good SPAM filtering and decent support for $8.95/mo so you don’t have to play with your own Exchange server for your users. I mean really people. Relax. Switch to another host or run your own – just be careful of the green grass out there.

we have over 300 users in multiple offices. with this service, I have nothing but good words to say. Employees are happy, service is reliable, I even have time to do IT work instead of spending my days on the Exchange server.

Great

there most be a God for the innnocent, and I most be one.

Great Service, great uptime. For 8.95$ cannot ask for anything more

When you take in consideration all that is included and the price you get it at. You just cannot go wrong with this company.

I finally have peace of mind compared to when the exchange server was in-house. Now I know that I will be getting a quick response if something is not working. Instead of waiting on a tech that most of the time was not available or had no clue what was wrong. They are 1 phone call away, and the problem is resoved very efficiently and promptly.

Also, my BB syncs perfectly with my exchange account.

Thanks

Great service. Been with them for over a year and very happy. All works well, form exchange to our BlackBs

For $8.95 per user + the BB fee. Service is reliable and support is great

Very reliable, and the BES is working smootly

Been with Sherweb for almost two years now. I simply have never had a problem. This is a very reliable service.

Signed up today and I am already set up, didn’t even have to call tech support for assistance!!

I just found this site and thought I would drop a good word in here for Sherweb as I have been using them for last year. I have had a wonderful service from them snd would recommend this to anyone looking to move to exchange.

Been with them for over 2 years. Great service. Made the migration from exchange 2003 to 2007 very smooth.

Now I have a BB and the service is just as great

Sweet!!

After reding th epost on this company, I decided to give them a try. All is good and now I am a very satisfied customer

At one point they were having issues with their spam filter, but for over 2-3 months, if not more, everything is running very smoothly.

Nice to see, and know that they are working on improving their services.

Great job

Great service, great help.

E-mails come in and my BB works well with their set up.

After shopping around, I decided to give 3-4 providers a call.

SherWeb has without a doubt the fastest response time for the sales department. Same thing for tech support. Bothe services are extremally professional and curtious. The services, Exchange and BlackBerry, them self have been running top notch since we signed up.

After managing ournown Exchange and BES servers for many years. We moved over to Sherweb’s hosted exchange solutions.

For the cost it has been a good deal. for support and load off our IT people it has made an immense difference.

We could not be more happy with the service and support we are getting from them. My IT peolple are very pleased in the response time and answers getting from the different level of support they have.

I have been with Sherweb for about 1yr now and yes the was issues at start and some others.

However my biggest issue with Sherweb is there tech support. They do need to learn a lot of customer service and support. We always get the feeling that they do not want to listen/accept our issues and provide the real answers to what the problem is/was.

not all their customers are non-tech people and they need to realize customers want to know why and what.

I just asked a question about how the data flows from blackberry for internet applications and 1 support person told me one thing and another told me the complete opposite. when i question it they have an attitude as if why i am questioning the different response.

just get better support people. or train them!!

Ive had sherweb for about 2 years now and i all of my email moves SLOW. Attachments move at a crawl. Even OWA is slow. Maybe they are too far north.
Service has tried to help with no avail. Price is great though.

This company will steal your money. I signed up with them about a year ago. The service was okay, but kind of buggy. However, the topper came recently when I went to end the service (I just didn’t use it enough to justify the cost). I put in the termination 10 days before the end of my billing cycle by was surprised when my CC was charged for another month. I called to inquire and was told that buried somewhere in the fine print of the service agreement was a clause that said that unless I canceled 15 DAYS before the end of the billing cycle, they had the right to charge me for an extra month. I indicated to the rep that a policy like that was a little unreasonable, especially when it was buried in the fine print. His response… too bad, it was in the service agreement. My advice is to think twice before using this company.

If your business relies on email, I would look at alternatives. It takes a lot of effort to move users from one service to another and Sherweb knows this. They make it really easy to move your users onto their servers.

Once your are on there, forget about service or tech support. Not only are they not helpful, they are rude with their answers (if you get them to answer). Twice now, I’ve had to email them to follow up after receiving their automatic reply. This is 2 days after I’ve filled out the web form for support.

Lately, they’ve been down a lot also. As someone mentioned earlier, their response usually is to reinstall your Exchange account (buying time) or “it works on our side”. I have 20 email accounts with them, so it’s strange how all 20 of my users who are on different ISP’s all have the same problem.

As much as I don’t want to, I’m about to look for someone else to host my 20 accounts. If anyone has been on Sherweb and has tried another Exchange provider that is better, please let me know. I’m willing to move if they are out there.

This company looks Good on the internet but not good at all in Web Hosting specially Vps, Their support take so long time to solve any problem and the main problem is the working hours they only work till 8 Pm so if something happened at 8:05 Pm you have to wait till next day! and if 8:05 Pm Friday you should wait till Monday!! I do not think this is online business/support … I do not recommend them at all to any business and their management is not good at all and they do not care about their clients.

I am a reseller for Sherweb since Oct.2009 and we have about 100 users across both of their Exchange 2007 and Exchange 2010 platforms.

I have had some issues with Sherweb support in the past but they seem to have increased the number of support personnel to have fixed this issue.

The major problem that all users are experiencing is an increased latency time for response from the Exchange servers from various locations throughout eastern Canada and southern USA as well as Barbados.

The response issue occurs when sending emails. Outlook will be frozen from 10 seconds to 5 minutes and sometimes Outlook crashes waiting for the server response. The email sending problem does not occur with OWA although there is a longer delay when opening an existing or new email under OWA.

Sherweb have been provided traceroute and rpcping tests to try and resolve this issue for a number of weeks now without resolution to the problem.

At this stage my clients have asked to investigate other suppliers for Hosted Exchange which is what I am in the process of doing now.

Sherweb performed very well until recently with their introduction of Exchange 2010 where delay issues have been getting worse. I am unsure whether it is a large overhead created by Exchange 2010 which is causing the issue or too many clients and not enough bandwidth or a Microsoft issue.

I’d give negative star’s for support if I could. If you’re considering Sherweb, do yourself a favor and run – don’t walk – away. I signed up for Exchange hosting and needed help with configuring it. Could not get through on the phone and they had one person available on web chat (I know, I kept getting the same guy). When he did decide to answer (long pauses) it was with such helpful nuggets as “You do that in the admin page” (really, I never thought to look there), or “You need to enable that feature” (thanks). I’m disputing my sign up with the bank and going elsewhere

Hello , as per the reviews in here , i choosed Sherweb ! What i lucky try @! Not only they helped me to sync my iphone & blackberry while doing exchange setup but they also made a custom blackberry policy to allow my user doing special stuff with their device ! Impressive !

Sales rep. helped me select the best Exchange package for my needs and at that time they had a 1 month free promo.

Technician support me even if their server was not the cause while configuring my Outlook. I believe if they have a real issue the Team will be awesome in resolving. Thanks!

sherweb is the worst hosted exchange provider ever ! stay away from it , its constant downtime and failure !