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  • IT In A Tough Economy: How To Reduce Costs And Increase Productivity
  • How To Get Big Business Email At A Small Business Price
  • Selecting The Right Hosted Exchange Provider. Things To Know. Questions To Ask
  • Reduce Microsoft Exchange Server 2007 Migration Costs And Complexity
  • Microsoft Exchange Server In-House Or Out-Sourced: What’s Best For You?
  • Premium Email Archiving On A Small Business Budget

Exchange Hosting for January, 2004

Torrance, Calif., January 20, 2004 - LiveOffice Corporation (, the leading provider of web sites, compliance systems and collaborative applications, today announced the release of IMConferencing (, the first fully integrated application to merge the immediacy of instant messaging (IM) with the powerful features of traditional web and telephone conferencing. Designed and priced specifically for the small to midsize business (SMB) market, IMConferencing (IMC) greatly improves business communications, enhances employee productivity and establishes web conferencing as an essential tool for SMBs.

Through an easy-to-use IM window that acts as a virtual launch pad for online collaboration, IMC meeting hosts can launch impromptu or scheduled web meetings directly from IM sessions. During the course of a chat session, the host can lead participants through web pages, share files or applications and connect into a simultaneous telephone conference. At the conclusion of each IMC meeting, the system automatically creates a transcript of the event and archives it for future reference.

“LiveOffice is proud to lead the way in the development of next generation web conferencing technologies for small to midsize businesses,” said Matthew Smith, chief operating officer of LiveOffice Corp. “Until now the cost and complexity of web conferencing technologies have been a huge barrier to adoption within the small and midsize business market. IMC eliminates that barrier and makes this crucial collaboration tool accessible and affordable for these businesses.”

From IMC’s full-featured instant messaging window, users have access to a variety of interactive meeting tools, including:

  • Conference Calling instantly connects meeting participants into a teleconference. Once the teleconferencing feature has been launched to participants, they can choose to dial an 800-number or instruct the system to automatically dial out to them. Throughout the duration of the meeting, the presenter can control whether a participant has the right to speak or “listen only.”
  • Application Sharing allows hosts to share any application on their PC desktop with participants. This feature enables joint collaboration on a single document or spreadsheet and is ideal for training offsite workers. IMC’s application sharing also allows support personnel to provide hands-on assistance to remote customers that need help troubleshooting technical issues on home or office PCs.
  • Slide Presentations enable the host to quickly load and view any MS PowerPoint presentation in real-time with participants. Hosts can transfer control of the presentation to any attendee and turn the meeting into a joint collaboration session. This feature facilitates instant dialogue between participants, producing more effective meeting results in less time.
  • Co-Browsing lets the host lead participants through any series of web pages. IMC’s web surfing capabilities ensure that everyone is seeing the same web page and contributing relevant thoughts and ideas to meetings. This feature also makes technical training on web-based products quick and easy.
  • File Sharing enables the host to quickly transfer files to participants for downloading before, during or after a meeting. This feature can also be used during simple chat sessions to ensure that confidential materials reach the proper recipient. IMC’s file sharing capability means that hosts don’t have to take time out of their day to send a “follow up” email containing relevant meeting materials.

In addition, IMC’s Meeting Manager allows users to schedule meetings for a future date and time, automatically invites guests, sends reminders, distributes meeting materials and populates the host’s calendar with RSVPs.

For companies in regulated industries, such as financial services and healthcare, IMC is integrated with LiveOffice’s existing compliance system so that all meeting transcripts can be monitored and archived for future reference.

IMC is now available and priced at just $50 per seat license, per month for all of the features listed above.


MonsterCommerce Selects LiveSiteManager

Posted by Exchange Hosting Reviews as LiveOffice, Press Releases

TORRANCE, Calif., January 5, 2004 - LiveOffice Corporation (, a leading provider of enterprise Internet technologies and services packaged and priced for the small to midsize business market, announced today that it has formed a partnership with MonsterCommerce LLC (, a top provider of e-commerce solutions.

LiveOffice Corp’s. LiveSiteManager ( is an interactive sales and marketing application that facilitates real-time communication between merchant sites and their shoppers through an instant message (IM) button that can be added to any web site page.

This new partnership enables MonsterCommerce to offer LiveSiteManager as a compliment to its popular e-commerce packages for online merchants. As part of the agreement, MonsterCommerce customers will have access to LiveSiteManager at a special rate that includes full account management and support through LiveOffice.

“LiveSiteManager offers significant value to our clients by increasing the number of online touch points merchants can use to reach shoppers. Using LiveSiteManager more accurately duplicates the in-store experience,” said Dan Kennedy, vice president of client services for MonsterCommerce LLC. “Merging these two technologies into a single package is a natural fit that will help our merchants maximize their online sales results.”

By integrating LiveSiteManager’s capabilities into their shopping cart pages, MonsterCommerce merchants can now:

  • Determine the success of online advertising by matching the search words customers used to find a web site with the actual contents of their shopping cart
  • Duplicate the in-store shopping experience by immediately welcoming customers to their site and offering assistance to them throughout the entire purchasing process
  • Maximize selling opportunities when customers’ interest level is highest by viewing their existing shopping cart contents and cross promoting related products
  • Close more sales by identifying, understanding and proactively preventing shopping cart abandonment at the point of purchase

“MonsterCommerce’s vast knowledge of e-commerce technology coupled with our expertise in the collaborative applications market has resulted in an ideal partnership for both companies,” said Kurt Birkenhagen, business development manager for LiveOffice Corp. “Combining these two rapidly growing technologies into a single offering will greatly benefit MonsterCommerce’s vast customer base.”

LiveSiteManager is now available to MonsterCommerce customers.

DES MOINES, Iowa—December 1, 2004—LightEdge Solutions, Inc., a Midwest leader in data networking and managed business services, today announced product availability and successful customer deployment of Advanced Voice Solutions (AVS) Hosted PBX Voice-over-IP (VoIP) services. Designed for small- and medium-sized businesses, LightEdge AVS Hosted PBX can be implemented as a complete replacement for a current PBX system or deployed incrementally as users are added to an existing system. Hosted PBX enables companies to gain the productivity benefits of VoIP solutions and realize cost savings for local phone and long distance services for a low per-user fee, without incurring capital expenditures for PBX equipment. Hosted PBX VoIP can also reduce the number of analog phone lines needed at corporate and remote locations, providing significant cost savings for many customers.

“We are excited to offer the AVS VoIP solutions in our six key markets. We see continued adoption of converged telecommunications and data technologies, and our Hosted PBX VoIP product offers an affordable solution that provides enhanced features and functionality which cannot be realized with legacy systems,” said Jim Masterson, chief executive officer and president of LightEdge Solutions. “We offer Hosted PBX VoIP solutions through our carrier-grade network and data center, enabling our customers to take advantage of Fortune-100 level voice and data services securely and cost-effectively.”

LightEdge Advanced Voice Solutions Hosted PBX
Users on the LightEdge AVS Hosted PBX system place a call through an IP phone that is connected to the LightEdge redundant, multi-carrier, private IP network, which is quality-of-service enabled to ensure high voice quality. Telephone conversations are broken down into data packets and sent out over the private IP network, rather than through traditional analog telephone lines. AVS Hosted PBX eliminates the need to purchase and maintain expensive onsite PBX equipment by routing voice traffic through the LightEdge network. AVS Hosted PBX solutions can also reduce the number of connections and eliminate long distance charges between locations, and provides users with a large variety of productivity-enhancing features such as remote office, e-mail delivery of voice messages, find me/follow me, click-to-dial, and extension dialing between locations.

Heartland Co-op Implements AVS Hosted PBX Solution
Heartland Co-op was one of the first customers to implement the LightEdge Hosted PBX solution. Heartland Co-op provides products and services to its farmer members and patrons from its 30 Iowa locations. Heartland was reaching the maximum capacity of its legacy PBX system. Heartland Co-op chose LightEdge AVS Hosted PBX because there was no capital- intensive PBX equipment to purchase or maintain, and there was no risk of technology obsolescence since the solution is hosted on the LightEdge carrier-grade voice and data network.

“Heartland Co-op chose to deploy a hosted IP PBX solution provided by LightEdge Solutions for numerous reasons. Among those reasons were lower cost, more features, and ease of deployment compared to buying or leasing a system,” said Ron McCauley of Heartland Cooperative. “We have been happy with the results we have seen since the implementation of our new Hosted PBX System.”

In choosing AVS Hosted PBX, Heartland Co-op was able to reduce the number of analog telephone lines needed for the headquarter and remote location. The VoIP technology also eliminated many of the long distance charges for calls between locations. The LightEdge Hosted PBX product provided a significant cost benefit over traditional solutions. The company has also realized productivity benefits from enhanced calling features, inter-office integration, extension dialing between locations, and the attendant console, which enables a central attendant to monitor or answer calls for all locations.

LightEdge Hosted PBX VoIP Product Availability and Demonstrations
LightEdge Hosted PBX is currently available in all LightEdge markets. LightEdge will be hosting live Hosted PBX VoIP product demonstrations in Des Moines, Phoenix, Kansas City and Minneapolis on December 15th and in Cedar Rapids and Omaha on December 16th. Visit or send an e-mail to [email protected] for more information or to register to attend a session in your area. For more information on Voice-over-IP or other Service-on-DemandSM solutions from LightEdge, please call 515-471-1000.

About LightEdge Solutions
LightEdge Solutions® empowers businesses to be more productive, mobile and effective with managed voice and data services delivered through a multi-homed, Cisco Powered Network data center environment. By out-tasking voice, data and IT services, small and medium sized businesses are able to realize unparalleled scalability and reliability with a lower total cost of ownership and reduced administration. For more information about services available for your business, visit LightEdge’s web site at

LightEdge Solutions® and the LightEdge Solutions logo, and Scale-on-Demand™ are trademarks, registered trademarks, or service marks of LightEdge Solutions, Inc. EdgeBCC™ and the EdgeBCC logo are trademarks, registered trademarks, or service marks of the Edge Business Continuity Center. All other brands or products are trademarks or registered trademarks of their respective holders.